SR for Spills HCO

COMPLAIN/SPILLS

 

Check Email
Email from Waste Management

Read the Complain
Go to the location to investigate. (take pictures, write all information down)

Write a report

Open two SRs ({1},SR address for WM) ({2},SR address for the location)
Enter comment SR (1)
Copy the report and paste it in the SR (2) comment box
Details Date/Title
Education/Franchise Inefficiency
Custom Field
Franchise Violation
Save
Days of collection (MH)
Choose (00)
Add Comment
Add Attachment (all pictures taken)

Send the report to the Supervisor to review
Make the necessary changes
Email the report to WM Route Managers
Request
Labor
Name
Hour
Add
Save
Request
Status: Initiated
Submit: Natalie
Dispatch: Natalie
Save
Done

 

 

 

 

 

 

SPILLS

Prepare two service request

First SR = Address of Waste Management (4500 Exchange Ave)
Second = Address of the location of the incident

When arrived at the scene.
1. Write the driver’s name
2. The time you arrived
3. The time the mechanic arrived
4. Take a picture of the truck
5. Take a picture of the problem
6. Call Marcello and report at Scene

OPEN SR 1.
Franchise Address 4500 Exchange (Address should be Waste Management
Geocode
Custom Field = Franchise Vehicle Problem
Vehicle
The first SR Submit and Dispatch to Natalie

OPEN SR 2.
The address of the second SR should be the location of the incident. (Where is the truck stop)
This is the SR for the report
Custom Field = Spills Liquid /Vehicle problem
Look for the form to do the report
The Issue
The Mechanic’s name is William Alvarado
Call Marcello (Always remember to call Marcello)
Ask the mechanic how many Gallons leaks
After repairs check everything before releasing the driver

PREPARE THE REPORT
1. Start from  the time when you received the email
2. When you arrived at the scene
3. Continue to refer to the old report
4. Include the picture on the report
5. Collects contact information and add it to the report
6. Send the report to Natalie to review
7. Then add Natalie’s addition and subtractions to the report
8. Save the report as PDF
9. Add the Title
10. Attached the report the email and send it to the Waste Management  route managers

REPORT SR
Attached the picture of the SR
Copy the report and paste it into the comment box
Attached PDF the PDF copy of the SR

LABOR TIME

SUBMIT ANSD DISPATCH TO NATALIE