Subject:

Address Location:

Service Request #:

Investigator:

Contact #:

Date:

Truck #

Driver’s Name

Mechanic’s Name:

Time received the email

Time of the incident

Time Arrived

Time Mechanic arrived

Time Call Marcelo

Short Comment

Specifics of Event:

 

Response for Corrective Action:

 

Property Management Company:

Property Manager:

Phone Number:

E-mail Address:

Address:

Subdivision:

 

Photo: Take pictures

Code Enforcement

Franchise Inefficiency

Details

Short Comment

Attachment

Report Attach

Copy of report

 

Custom Field

Franchise vehicle Problem

 

 

 

 

 

GENERAL SPILL

 

• 12:54 pm.Joe received an email from Customer Service stating that a customer, John More reported that a Waste Management truck had leaked hydraulic fluid on Luciana Way
• 1:30 pm.Joe arrived at Marshall Community and observed fluid leaks on Luciana Way,
• 2:30 pm.Joe called Marcelo Menejias, the Claims and Compliance Officer at Waste Management, but there was no response. Joe left a voicemail requesting a callback.
• 3:00 pm.After inspecting the area, Joe confirmed that the spilled liquid appeared to be hydraulic fluid.

• 3:05 pm. Joe drove through the community to check for additional leaks and found more on Redona Way and Kendari Terrace and noted that the coolant had not come into contact with water or soil.

• 3:15 pm.Joe visited the office and spoke with the property manager, Brysen Russell, who stated that landscaping workers had observed the Waste Management truck leaking hydraulic fluid in the community. The manager also provided a map marking the locations of the leaks on Santiago Circle, Luciana Lane, and Ocean Drive and confirmed that he had authorized Waste Management to proceed with the clean-up

 

 

 

 

 

 

 

 

CARTS/MISSED/DRIVEWAY/YARD WASTE/

 

The customer reported that their……………………………………………………………..
Joe visited the customer’s house to verify the complaint and to check if…………..
Joe spoke directly with the customer, who confirmed that……………………………..
Joe explained the ….process and assured the customer that he would monitor the situation……………………………………………………………………………………………..
Joe also contacted WM…… by phone and followed up with an email, requesting that…..

 

The customer reported that their………………………………………………………………………..
Joe visited the customer’s house to address her complaint and to check if………………………
Joe knocked on the door but received no answer……………………………………………………
Joe also tried calling the customer but got no response…………………………………………….
Joe then contacted WM manager…… to inform him of the ………….and followed up with an email, requesting that the……………………………………………………………………………………

 

 

The customer reported that their……………………………………………………………………
Joe called the customer and spoke directly with the customer, who confirmed that……..
Joe explained the ….process and assured the customer that he would monitor the situation……………………………………………………………………………………………..
Joe also contacted WM… by phone and followed up with an email, requesting that…..

 

 

The customer called and stated that…………………………………………………………………..
Joe called the customer but no response……………………………………………………………
Joe will try again later…………………………………………………………………………………………

 

The customer called and stated that………………………………………………………………………
Due to time constraints Joe will continue the following day…………………………………………

 

Joe received an email stating that waste Management truck was spilling trash on Court way Street. Joe called the customer Lynn Gizzy,but there was no response and Joe left a voicemail.

 

NO FURTHER ACTIONS ARE REQUIRED

Joe was on-site for a follow-up inspection and observed that the yard waste violation had been resolved. Joe informed the customer of the resolution and the customer was happy. Joe will continue to monitor the area to ensure compliance moving forward. No further actions are required.

 

 

 

 

 

MAILBOX SHORT NOTE

The customer reported that their mailbox was hit by a Waste Management truck. Joe visited the customer’s house to verify the complaint and inspect the mailbox. He knocked on the door but received no answer. Joe then called the customer, who mentioned that……………………………
Joe attempted to call Marcelo to inform him but received no response, so he left a voicemail requesting a callback.

 

RECYCLE/TRASH SPILL

The customer reported that Waste Management trucks were spilling and scattering debris throughout their community. Joe visited the site to address the complaint and observed a trash spill with broken glass and plastic bags scattered across the street. He spoke directly with the customer, who confirmed the presence of broken glass and debris in her driveway. Joe explained the process to the customer and assured her that he would monitor the situation. He also attempted to contact Waste Management’s claims and compliance officer, Marcelo, to inform him of the incident, but was unable to reach him and left a voicemail requesting a call back.

 

COOLANT LEAK

Joe received an email reporting that Waste Management truck number 311545 had a coolant leak on Atkins Avenue. Joe arrived at the scene and observed the truck parked in front of 6066 Atkins Avenue, where the driver, Jose, was waiting. When approached, Jose explained that he suspected the coolant leak around 8:00 a.m., at which point he stopped and reported the issue to Waste Management. A mechanic named William was dispatched and arrived between 8:00 and 8:30 a.m. He identified the leaking hose, replaced it, and completed the repair by 9:15 a.m. Joe then called Emilio and Marcelo to inform them about the situation. Marcelo responded, stating that he would be there later, and Joe released the driver to continue his route.

 

 

 

 

 

 

 

Joe received an email reporting that Waste Management truck had a coolant leak on Atkins Avenue. Joe arrived at the scene and observed fluid leaked on Atkins Avenue,. Joe then called Marcelo to inform him about the situation. Marcelo responded, stating that he would be there later,

 

 

 

 

 

 

 

WATER PUD/PROPERTY DAMAGE/SPILLS

QUICK COMMENT

Water PUD

Joe received an email indicating that the customer had tampered with the water line meter RPZ. Joe contacted the customer to ask if they had recently worked on the water pipeline on their property or hired a plumber to do so. The customer replied that they couldn’t recall.

Joe explained that only the water department is authorized to work on the water line and advised the customer to reach out to water department directly in the future. He also informed the customer that, due to the changes made to the water line, the water department would return to install a new device, and charges may apply. Additionally, the customer may need to hire a plumber to reconnect it.

Joe emphasized that, going forward, the customer must notify the water department before making any changes to the water line.

 

Property Damage

Joe received an email reporting that Waste Management truck 314250 had damaged the ………. …………………………………………………………………………………………………….

Joe visited the site and confirmed the damage to the ……………………………………………

Joe then contacted Marcelo, the Waste Management claim and compliance officer, to inform him of the situation. Marcelo responded that he would arrive within a few hours to inspect the damage and begin repair work.

 

Liquid Spilled

Joe received an email reporting that Waste Management truck number 314106 had spilled liquid across the streets of………………………………………………………………………………

Joe visited the site and observed the spill covering approximately 100 yards, from 1600 to 2100 Estero Boulevard…………………………………………………………………………………

Joe contacted Marcelo, the Waste Management claim and compliance officer, to inform him of the spill. Marcelo responded that he would arrive in a few hours to address the issue and begin the cleanup process