REPORT REPORT

SPILL SHORT SUMMARY

Joe received a report from the Artesia Community about hydraulic fluid leaks caused by a Waste Management truck on multiple streets.

Joe confirmed leaks on Santiago Circle, Luciana Lane, and Ocean Drive, with additional leaks found on Redona Way and Kendari Terrace.

Joe contacted Waste Management’s Claims Officer, leaving a voicemail, and planned to continue his assessment the next day.
Joe spoke with the property manager, Brysen Russell, who confirmed landscaping workers saw the truck leaking and authorized Waste Management to handle the cleanup.

SPILL IN COMMUNITY

Joe received an email from Customer Service stating that a property manager from the Artesia Community reported a Waste Management truck had leaked hydraulic fluid on three streets: Santiago Circle, Luciana Lane, and Ocean Drive.

Joe arrived at Artesia Community and observed hydraulic fluid leaks on Santiago Circle, Luciana Lane, and Ocean Drive.

Joe called Marcelo Magic, the Claims and Compliance Officer at Waste Management, but there was no response. Joe left a voicemail requesting a callback.

After inspecting the area, Joe confirmed that the spilled liquid appeared to be hydraulic fluid.

Joe drove through the community to check for additional leaks and found more on Redona Way and Kendari Terrace.

Due to time constraints, Joe planned to continue the assessment the following day

Joe visited the office and spoke with the property manager, Brysen Russell, who stated that landscaping workers had observed the Waste Management truck leaking hydraulic fluid in the community. The manager also provided a map marking the locations of the leaks on Santiago Circle, Luciana Lane, and Ocean Drive. Brysen confirmed that he had authorized Waste Management to proceed with the clean-up

MAILBOX

Joe received an email from Waste Management reporting that truck #106673 had struck a mailbox at 6172 Woodstone Dr.

Joe visited the site, and observed that the mailbox was hanging from its stand.

Joe reported the situation to Marcelo Menejias, Waste Management’s Claims and Compliance Officer, who stated he would wait for the official report before determining next steps.

After inspecting the area and finding no additional damage,

Joe contacted the homeowner, Mary Linhard who requested that Waste Management repair the mailbox

  • 2:46 PM: Joe received an email from Waste Management stating that truck number 106673 struck the mailbox at 6172 Woodstone Dr
  • 3:09 PM: Joe arrived at 6172 Woodstone Drive and observed that the mailbox had been hit, with some parts lying on the ground.
  • 3:15 PM: Joe spoke with Mitch Novak, a tenant who was moving into the house. Mitch stated that he did not witness the incident but mentioned that his neighbor, Alan McGregor, had seen what happened. Joe then spoke with Alan, who explained that when the driver lifted the cart, they did not lower it before moving to the next house, causing the cart to strike the mailbox.
  • 3:40 PM: Joe called Marcelo Magic, the Waste Management Claims and Compliance Officer, to report the situation. Marcelo stated he would review the report and decide on the next steps.
  • 4:00 PM: Joe inspected the area around the mailbox to check for any additional damage but found none.
  • 4:05 PM: Joe contacted the homeowner to inform her about the situation and the damaged mailbox. The homeowner stated that she would like Waste Management to repair the mailbox, as required by the Woodstone Estate Association.

Joe investigated a claim from Leon Jones that a Waste Management truck damaged his driveway at 4701 15th Ave SW.
Upon inspection, Joe found tire marks but no clear evidence linking them to a Waste Management truck. Route Manager Richards Goycoth also determined the marks did not match their vehicles.
Joe informed Marcelo about the complaint and sent a report to Supervisor John Mark, who advised Marcelo to assess the damage before finalizing the report. Joe contacted Marshall, who confirmed he was on his way to evaluate the situation.

Joe received an email from customer service reporting that a customer Leon Jones claimed a Waste Management truck had damaged his driveway at 4701 15th Ave SW.

Joe arrived at the address, knocked on the customer’s door, but received no response.

Joe called the customer and asked if he had any proof that a Waste Management truck had backed onto the driveway and caused the damage. The customer said he had no evidence, only tire marks that suggested a vehicle had backed up onto the driveway.

Joe observed multiple tire marks on the driveway, but there was no clear indication that they were from a Waste Management truck.

Richards Goycoth WM Recycle Route Manager arrived at the location. After inspecting the driveway, he determined that the tire marks did not match those from a Waste Management vehicle.

Joe called Marshall to inform him of the customer’s complaint. Marcelo stated he would wait for the report.

Joe emailed the report to Supervisor John Mark for review and she replied that Marshall needs to access the damage before the final report

Joe called Marshall to go and examine the damage and he replied that he is in his way to evaluate the damage.

September 30, 2024

9:30 AM Joe called Marshall to verify what was his assessment he confirm that the tire marks are indeed WM tire marks

LEACHATE SPILLSHORT SUMMARY

Joe received an email from customer service reporting that a waste management truck leaked liquid on Van Buren Avenue. Upon inspection, he observed leaks along the street, determined the liquid was likely leachate, and notified route managers.

The next day  Daryll confirmed truck 212260 caused the leak and mentioned that the vehicle was under inspection and promised to provide further updates once the issue was identified.

11:40 am. Joe received an email from customer service indicating that a customer, Veronica Leonard, reported a waste management truck leaking liquid on Van Buren Avenue.

12:40 pm. Joe arrived at Van Buren Avenue and observed fluid leaks running along the entire length of the street.

2:05 pm. Joe drove around the area to check for additional leaks but found none.

3:00 pm. After a thorough inspection, Joe concluded that the spilled liquid appeared to be leachate.

3:50 pm. Joe sent an email to the waste management route managers informing them about the spill.

November 19, 2024

3:43 pm. Later Daryll confirmed that truck number 212260 was responsible for the leak. He mentioned that the vehicle was under inspection and promised to provide further updates once the issue was identified.

  • At 2:34 p.m., Investigator Joe received an email from WM reporting that a WM truck had driven over Investigator Joe responded to a report that a Waste Management truck had damaged grass on Everett Street. He observed the truck and spoke with WM manager Emilio, who explained the incident occurred while avoiding an oncoming vehicle. Joe informed Claims Officer Marcelo, who planned to assess the damage pending the property owner’s decision. After speaking with the homeowner, Tammy, and her husband, David, they agreed Waste Management should handle the repairthe grass on Everett Street.
  • At 2:49 p.m., Joe arrived at the location on Everett Street and observed WM truck number 314237 parked across from 6059 Everett Street. Joe saw WM manager Emilio speaking with the driver while taking pictures.
  • At 2:53 p.m., Joe had a brief conversation with Emilio, who explained that the driver had run over the grass while trying to make way for an oncoming vehicle.
  • At 3:08 p.m., Joe contacted Marcelo, the Claims and Compliance Officer, to inform him of the incident. Marcelo stated that he would visit the site to assess the damage, but would wait for the property owner’s decision.
  • At 4:12 p.m., Joe visited the customer’s house and spoke directly with Tammy that Waste Management should repair the damaged grass. However, she mentioned that the decision needed to be confirmed with her husband, David.
  • At 4:18 p.m., Joe called David, explained the incident, and David agreed that Waste Management should proceed with the repair.

 

 

GENERAL SPILL REPORT 1a

GENERAL SPILL

 

  • 12:54 pm.Joe received an email from Customer Service stating that a customer, John More reported that a Waste Management truck had leaked hydraulic fluid on Luciana Way

 

  • 1:30 pm.Joe arrived at Marshall Community and observed fluid leaks on Luciana Way,

 

  • 2:30 pm.Joe called Marcelo Menejias, the Claims and Compliance Officer at Waste Management, but there was no response. Joe left a voicemail requesting a callback.

 

  • 3:00 pm.After inspecting the area, Joe confirmed that the spilled liquid appeared to be hydraulic fluid.

 

  • 3:05 pm.Joe drove through the community to check for additional leaks and found more on Redona Way and Kendari Terrace and the leak has no contact with soil or water.

 

  • 3:15 pm.Joe visited the office and spoke with the property manager, Brysen Russell, who stated that landscaping workers had observed the Waste Management truck leaking hydraulic fluid in the community. The manager also provided a map marking the locations of the leaks on Santiago Circle, Luciana Lane, and Ocean Drive and confirmed that he had authorized Waste Management to proceed with the clean-up

 

 

 

Liquid Spilled

Joe received an email reporting that Waste Management truck number 314106 had spilled liquid across the streets of………………………………………………………………………………

Joe visited the site and observed the spill covering approximately 100 yards, from 1600 to 2100 Estero Boulevard…………………………………………………………………………………

Joe contacted Marcelo, the Waste Management claim and compliance officer, to inform him of the spill. Marcelo responded that he would arrive in a few hours to address the issue and begin the cleanup process

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