ONEDRIVE SPILL AND DANAGE

12:54 pm. Joe received an email from Customer Service stating that a customer, (John More) reported that a Waste Management truck had leaked (hydraulic fluid) (on Luciana Way)

12:54 pm. Joe received an email from Waste Management stating that a one of their trucks was leaking fluid at 272 Adkins Ct

1:30 pm. Joe arrived at the location and observed fluid leaks on Luciana Way,

1:30 pm. Joe arrived at Marshall Community and observed fluid leaks on Luciana Way,

2:30 pm. Joe called Marcelo Menejias, Waste Management, Claims and Compliance Officer but there was no response. Joe left a voicemail requesting a callback.

10:20 am. Joe spoke with Marcelo Menejias, Waste Management, Claims and Compliance Officer who confirmed he would be going to the site to inspect the leak.

3:00 pm. After inspecting the area, Joe confirmed that the spilled liquid appeared to be (hydraulic fluid.)

3:05 pm. Joe drove through the area to check for additional leaks and found none and noted that about (three gallons) of (hydraulic fluid) had leaked and did not come into contact with water or soil.

3:15 pm. Joe visited the office and spoke with the property manager, (Brysen Russell,) and informed him about the leak. The manager confirmed that he had authorized Waste Management to proceed with the clean-up

MAILBOX

Joe received an email from customer service stating that a customer, Oscar Meza, reported a Waste Management truck had struck his mailbox at 5346 Warren Street.

Joe received an email from Waste Management stating that one of their trucks had struck a mailbox at 5346 Warren Street.

 Joe arrived at the reported location and observed the mailbox damaged.

Upon arriving at the location, Joe observed that the mailbox stand was damaged and broken into pieces. Joe immediately contacted Oscar Meza, who explained that when he placed the trash cart out in the morning, the mailbox was intact. However, upon returning to retrieve the cart, he found the mailbox broken, with the trash cart beside it.

2:30 pm. Joe called Marcelo Menejias, Waste Management’s Claims and Compliance Officer but there was no response. Joe left a voicemail requesting a callback

9:45 a.m.: Joe called Marcelo, Waste Management’s claims and compliance officer, to report the coolant leak at 6066 Adkins Avenue. Joe also asked if it was okay to release the driver. Marcelo confirmed that the driver could be released and said he would visit the site later in the day.

After inspecting the area and finding no additional damage,

Joe contacted the homeowner, Mary Linhard who requested that Waste Management repair the mailbox

Joe drove around the area to find any additional leaks and Angel search the following streets and found more lakes on the streets Collier boulevard, John Street, Davis boulevard, St Andrews boulevard and Holland Street. It appears that approximately have a gallon of hydraulic fluid leaks on the street however; the hydraulic fluid did not come into contact with water or soil

4:40 PM: Joe began inspecting the streets for paint leaks. Due to time constraints, Joe postponed the inspection until the following day.

 

WAITING ON VIDEO REVIEW

As at now, Joe is still awaiting the outcome of Waste Management’s video review to determine the next steps,

• Based on the evidence and observations, it appears that Waste Management is not responsible for damaging the mailbox.

Waiting for video footage

GRASS DAMAGE

2:34 p.m., Joe received an email from Waste Management stating that one of their trucks had driven over the grass on Everett Street.

2:49 p.m., Joe arrived at the scene and saw the truck along with Waste Management manager Emilio, who was speaking with the driver while taking pictures. After a few minutes, the manager released the truck.

2:53 p.m., Joe briefly discussed the incident with Emilio, who explained that the driver had been trying to make room for an oncoming vehicle and, in doing so, moved closer to the edge of the street, causing the truck to run over the grass.

2:59 p.m., Joe observed that the Waste Management truck’s tire had damaged the grass along the edge, covering about 14 yards in length and 2 yards in width.

3:08 p.m., Joe called Marcelo, the Waste Management claim and compliance officer, to inform him of the situation. Marcelo stated that he would come to inspect the damage but mentioned that any action would depend on the property owner’s decision.

3:30 p.m., Joe walked around Everett Street to check for additional damage but found none.

4:10 p.m., Joe visited the homeowner at 6059 Everett Street to explain the situation. He informed the homeowner, Tommy, that the Waste Management truck had damaged the edge of the grass and that the claim and compliance officer was on his way to assess the damage and begin the repair process. Tommy agreed but mentioned that his husband, David, would need to confirm before proceeding.

4:18 p.m., Joe called Tommy’s husband, David Minton, and explained the incident. He informed David that the Waste Management claim and compliance officer was en route to assess the damage and start the repair process, which David acknowledged.

MAILBOX DAMAGE

11:00 a.m., Investigator Joe received a service request from Waste Management stating that a customer, Bill Molly (239-272-222), reported that his washer was out for pickup along with his trash bin. He placed the trash about three feet from his mailbox and one foot away from the washer. Bill claimed that the trash truck hit his mailbox, which is now on the ground.

1:00 p.m., Joe visited the site and spoke with Bill, who mentioned that he did not witness the mailbox being hit by the Waste Management truck. He said he placed his trash cart near the mailbox at 8:00 a.m., and when he returned at 10:30 a.m., the mailbox was already on the ground. Joe observed the mailbox lying on the ground but found no damage consistent with a Waste Management truck—there were no green or black paint marks, tire tracks, or other evidence. It appeared that the mailbox had fallen previously and had been repaired. Joe requested GPS and video footage from Waste Management trucks from all route managers.

3:08 p.m., Joe received GPS data from Waste Management for the trucks that serviced the street. Based on the video footage, it was determined that the mailbox was already damaged before any trucks serviced the area.

3:34 p.m., Joe called Bill and left a voicemail, explaining that based on the evidence provided and his observations, Waste Management is not responsible for damaging the mailbox.

3:53 p.m., Joe forwarded the report to all route managers at Waste Management.

Corrective Action Response: Waste Management is not at fault for the property damage.

GRASS DAMAGE

2:34 p.m., Investigator Joe received an email from WM reporting that a WM truck had driven over the grass on Everett Street.

2:49 p.m., Joe arrived at the location on Everett Street and observed WM truck number 314237 parked across from 6059 Everett Street. Joe saw WM manager Emilio speaking with the driver while taking pictures.

2:53 p.m., Joe had a brief conversation with Emilio, who explained that the driver had run over the grass while trying to make way for an oncoming vehicle.

3:08 p.m., Joe contacted Marcelo, the Claims and Compliance Officer, to inform him of the incident. Marcelo stated that he would visit the site to assess the damage, but would wait for the property owner’s decision.

MAILBOX DAMAGE

At 3:45 p.m., Joe received a service request from customer Diana Fulham (239-77-4235) reporting that a Waste Management truck had struck her mailbox.

At 4:15 p.m., Joe called Diana and informed her that he would visit the following morning to assess the damage to the mailbox.

At 9:30 a.m., Joe visited the site and spoke with Diana, who explained that the Waste Management truck hit her mailbox while turning around in a cul-de-sac. Upon inspection, Joe noticed that the mailbox was leaning at an angle but did not observe any visible damage. He also noted there were no green or black paint marks, nor were there any tire marks on the ground to suggest the truck had been near the mailbox.

At 11:00 a.m., Joe requested GPS and video footage from the Waste Management truck route managers to verify the incident.

At 3:00 p.m., Joe received the GPS data and video evidence from the Waste Management trucks servicing the street. Based on the video, it appeared that one of the trucks had indeed hit the mailbox while reversing.

Joe then called Diana to inform her that, based on the evidence, Waste Management is responsible for the damage to her mailbox.

DRIVEWAY DAMAGE

• 12:12 PM: Joe received an email from customer service reporting that Leon Jones, a customer, claimed a Waste Management truck had damaged his driveway at 4301 11th Ave SW.
• 1:00 PM: Joe arrived at the location, knocked on the door, but received no response.
• 1:30 PM: Joe called the customer and asked if he had any proof that a Waste Management truck had backed onto the driveway and caused the damage. The customer said he had no evidence, only tire marks suggesting that a vehicle had backed onto the driveway.
• 1:37 PM: Joe observed multiple tire marks on the driveway, but there was no clear indication that they were from a Waste Management truck.
• 1:45 PM: Richards Goycoth, the WM Route Manager, arrived at the location. After inspecting the driveway, he determined that the tire marks did not match those from a Waste Management vehicle.
• 2:00 PM: Joe called Marshall to inform him of the customer’s complaint. Marshall stated he would wait for the report.
• 3:45 PM: Joe emailed the report to Supervisor John Mark for review. John replied that Marshall needed to assess the damage before the final report.
• 4:20 PM: Joe called Marshall to examine the damage. Marshall replied that he was on his way to evaluate it.

September 29, 2024

• 9:30 AM: Joe called Marshall to verify his assessment. Marshall confirmed that the tire marks were indeed from a Waste Management truck.

DRIVEWAY DAMAGE

At 12:30 p.m., Joe received an email from customer service reporting that a customer claimed a Waste Management truck had damaged his driveway at 4701 15th Ave SW.

At 1:00 p.m., Joe arrived at the address, knocked on the customer’s door, but received no response.

At 1:30 p.m., Joe called the customer and asked if he had any proof that a Waste Management truck had backed onto the driveway and caused the damage. The customer said he had no evidence, only tire marks that suggested a vehicle had backed up onto the driveway.

At 1:37 p.m., Joe observed multiple tire marks on the driveway, but there was no clear indication that they were from a Waste Management truck.

At 1:45 p.m., Ricardo Rodrigo, the WM Route Manager, arrived at the location. After inspecting the driveway, he determined that the tire marks did not match those from a Waste Management vehicle.

At 2:00 p.m., Joe called Marcelo to inform him of the customer’s complaint. Marcelo stated he would wait for the report.

Based on the observations, it does not appear that Waste Management is responsible for the damage.

SPILL

8:42 AM: Joe received an email reporting that Waste Management truck #106674 had leaked coolant fluid on Hidden Terrace Road.

9:09 AM: Joe arrived at Hidden Terrace Road and observed a Waste Management truck parked on the street. When he approached the driver, the driver stated that he was not responsible for the coolant leak.

9:15 AM: Joe drove around the street to check for signs of a coolant leak but couldn’t confirm anything. He decided to contact Waste Management Recycle Route Manager Ricardo to verify the address but received no response.

10:00 AM: Ricardo returned the call, confirming the correct address and informing Joe that the incident had occurred earlier, at 6:00 AM, and the truck had already been sent to the shop. Joe then thoroughly scanned the street and located the coolant leak in front of 901 Hidden Terrace Road.

10:50 AM: Joe called Marcelo, the Claims and Compliance Officer, to report the coolant leak at 901 Hidden Terrace Road. Marcelo responded that he would visit the site later in the day to inspect it.

Joe noted that the spill had not come into contact with water or soil. He decided to mark the affected area to prevent any accidental exposure or spread of the coolant. Joe also documented the incident for future reference and ensured the appropriate team was informed for cleanup.

COOLANT LEAK

• 9:10 a.m.: Joe received an email reporting that Waste Management truck number 311545 had leaked coolant fluid on Adkins Avenue.
• 9:35 a.m.: Joe arrived at Adkins Avenue and observed the Waste Management truck in front of 6066 Adkins Avenue. The driver, Jose Cabillas, was waiting. When approached, Jose stated that around 8:00 a.m. he noticed a coolant leak, immediately stopped, and informed Waste Management. A mechanic, William Alvarado, was sent and arrived around 8:30 a.m. He identified a leaking hose, replaced it, and completed the repairs by 9:15 a.m.
• 9:43 a.m.: Joe called Emilio Middle, the route manager for yard waste, but received no response.
• 9:45 a.m.: Joe called Marcelo, the claims and compliance officer, to report the coolant leak at 6066 Adkins Avenue. He also asked if it was okay to release the driver. Marcelo confirmed that the driver could be released and said he would visit the site later in the day.
• 9:47 a.m.: Joe released the driver to continue his route.
• 9:51 a.m.: Emilio returned the call, stating that he had informed Marcelo about the coolant leak. Joe updated Emilio that the driver had already been released.
• 10:15 a.m.: Joe drove around Adkins Avenue to check for any additional coolant leaks but found none. He noted that the coolant had not come into contact with water or soil.

This version improves the readability and flow of the report.

TRASH SPILL

October 23, 2024

3:30 p.m.
Joe received an email reporting that a customer at 21 Grouper Drive had complained about a Waste Management truck leaving trash, including broken glass, on her driveway.

4:30 p.m.
Joe arrived at 21 Grouper Drive and observed a significant amount of trash leakage, including broken glass, plastic bags, and liquid, on the customer’s driveway. He apologized and assured the customer he would monitor the situation and ensure it was cleaned up. However, due to time constraints, he informed her he would return the following day to complete the cleanup.

4:50 p.m.
Joe called Waste Management’s Claims and Compliance Officer, Marcelo Medius, to report the spill at 21 Grouper Drive. He left a voicemail requesting a callback, as there was no answer.

October 24, 2024

8:50 a.m.
Marcelo returned Joe’s call and stated that he would go to the site to inspect the spill.

9:45 a.m.
Joe returned to 21 Grouper Drive to continue the assessment and spoke with the customer. She mentioned that she was unable to leave her house because of the broken glass, fearing it would damage her tires.

10:00 a.m.
Joe decided to sweep the broken glass from the driveway to allow the customer to leave safely. He also explained the cleanup process and outlined the steps Waste Management would take to address the liquid stains on her driveway.

10:50 a.m.
Joe continued his inspection of Grouper Drive and discovered another spill at the end of the street. He proceeded to inspect other streets in the area, finding additional spills on Grouper Drive, Flounder Drive, and Piers A, B, C, D, E, and J.

2:30 p.m.
Joe continued inspecting the remaining streets for additional spills.

10/23/24

• 1:30 p.m. Joe received an email reporting a claim from a customer at 252 Countryside Drive, stating that a Waste Management truck had hit their mailbox.
• 3:00 p.m. Joe visited the location, knocked on the door, but received no answer. He then called the customer, who clarified he hadn’t seen the truck hit the mailbox. He recommended contacting his son, John, who lived in the house before the incident, for additional information.
• 3:15 p.m. Joe noted the mailbox was lying on the ground, with no visible green or yellow paint marks, tire marks, or other signs suggesting involvement by a Waste Management truck.
• 4:00 p.m. Joe attempted to reach Marcelo to report the complaint, leaving a voicemail after no response.

10/24/24

• 8:50 a.m. Marcelo returned the call, indicating that based on the available evidence, the mailbox appeared to have been damaged before any Waste Management truck serviced the area.
• 1:00 p.m. Joe called the customer again, leaving a voicemail to request that John be informed of his visit to discuss the incident.
• 1:30 p.m. Joe revisited the house and successfully spoke with John, who explained that around 6:00 a.m., he had taken both garbage carts out, placing one near the mailbox. When he returned later to pick up the carts, he found the mailbox already down.
• 3:00 p.m. Joe contacted Marcelo to request GPS and video footage from both the trash and recycle trucks that had serviced the area, leaving a voicemail.

10/25/24

• 9:00 a.m. Marcelo returned the call, providing GPS data and video evidence from one of the Waste Management trucks. This evidence showed that the mailbox was down before either truck entered Countryside Community on Monday, November 21, 2024, confirming that the damage occurred prior to Waste Management’s arrival.

10/28/24

• 9:00 a.m. Joe called Chris, the customer who filed the initial complaint, to inform her that based on the evidence gathered, Waste Management was not responsible for the damage to the mailbox.

HYDRAULIC LEAK

12:40 p.m. Joe received an email from customer service reporting that Waste Management trash truck number 363-760 was leaking a liquid in the Holiday Manor community.

1:00 p.m. Joe arrived at 213 Redwood Lane, where he observed the Waste Management truck parked. He spoke with the driver, Augustine Azahares, who explained that liquid sometimes leaks from the bottom of the truck when the trash is compressed, but everything else with the truck was functioning normally.

1:19 p.m. Joe called Emilio to report the situation. Emilio immediately provided the truck’s GPS location and advised Joe to check the liquid to ensure it was not hydraulic fluid or coolant. Emilio noted that he would either release the driver or send him to the shop depending on Joe’s findings.

1:24 p.m. After thoroughly inspecting the leak, Joe confirmed that the liquid was trash-related and was released when the waste was compressed.

1:30 p.m. Joe concluded that the liquid was indeed from the compressed trash and allowed the driver to continue.

2:00 p.m. Joe called Marcelo to inform him of the liquid leak. Marcelo responded that he would visit the location to inspect the liquid and assess the situation.

2:30 p.m. Joe continued to drive within the community, using the GPS coordinates sent by Emilio to check for additional spill areas.

BLUISH LIQUID

• 12:40 p.m.: Joe received an email from Customer Service reporting a call from a resident of the Holiday Manor community. The caller stated that Waste Management truck number 363-760 was leaking liquid on the street.
• 1:00 p.m.: Joe contacted Emilio Medal, the Route Manager for Waste Management, requesting the truck’s exact location. Emilio promptly replied with the truck’s location at the end of Redwood Lane and provided GPS coordinates showing all streets covered by the truck.
• 1:05 p.m.: Joe arrived on Redwood Lane and observed the truck parked at 213 Redwood Lane. He spoke with the driver, Augustine Azaria, who explained that liquid was leaking from the tailgate when the truck compressed the garbage. Augustine demonstrated the issue by activating the vehicle’s compactor, which caused liquid to drip from the tailgate.
• 1:30 p.m.: After a thorough inspection, Joe confirmed that the liquid was indeed trash-related, released when the garbage was compressed. He coordinated with Emilio regarding the leak and allowed the driver to proceed.
• 2:00 p.m.: Joe contacted Marcelo Magic, the Claims and Compliance Officer for Waste Management, to report the truck’s leak. Marcelo stated that he would visit the location to inspect the liquid and assess the situation.
• 2:30 p.m.: Joe continued driving through the community, using the GPS coordinates provided by Emilio to check for additional spills.
• 3:45 p.m.: Joe was approached by a resident, Mike Dude, who reported seeing the Waste Management truck leaking a bluish liquid throughout the community. Mike invited Joe to join him on his golf cart to inspect an area on Palm Drive. After examining the leak, Joe determined that it was likely hydraulic fluid, distinct from the trash-related liquid observed earlier.
• 4:30 p.m.: Joe documented leaks on the following streets:

1. Palm Drive
2. Oak Street
3. Mahogany Drive
4. Temple Lane
5. Redwood Lane
6. Willow Lane

HYDRAULIC LEAK

 

• 8:37 a.m. Joe received an email from Waste Management reporting that garbage truck #2120-71 was leaking hydraulic fluid at 6815 Collier Boulevard.
• 9:10 a.m. Joe arrived on-site and observed the truck parked behind the Texas Roadhouse restaurant at 6815 Collier Boulevard, positioned near the dumpster and leaking hydraulic fluid. He also noted that Waste Management mechanic John Oliver was already working under the truck, having arrived at 9:00 a.m.
• 9:15 a.m. Joe approached the Waste Management driver, Chain Lee Gonzalez, to understand what happened. Gonzalez explained that while attempting to lift the dumpster, it stalled mid-air before suddenly dropping back down. He then noticed that the primary PTO hose had ruptured, causing significant hydraulic fluid leakage. Gonzalez immediately locked the valve to prevent further spillage.
• 9:23 a.m. Joe called Marcelo Magic, the Waste Management Claims and Compliance Officer, to inform him of the hydraulic fluid leak. Marcelo stated he was on his way to the site.
• 9:30 a.m. Joe spoke with mechanic John Oliver, who confirmed that a hydraulic hose connected to the control valve had burst, resulting in the loss of approximately 10 gallons of hydraulic fluid. Oliver was in the process of replacing the hose and planned to refill the lost hydraulic fluid.
• 9:45 a.m. Mechanic John Oliver completed the repairs and requested that Gonzalez test the lifting mechanism, which operated perfectly. Oliver confirmed that the repairs were complete.
• 10:00 a.m. Marcelo arrived at the location and initiated the cleanup process.
• 10:20 a.m. Joe coordinated with Marcelo and cleared the driver to resume his route.
• 10:30 a.m. Joe observed that the spill did not contact any water or soil.
• 11:20 a.m. Joe met with Texas Roadhouse owner Deborah Davenport, informing her about the spill and explaining the next steps. Davenport expressed her satisfaction with the handling of the situation.

HYDRAULIC LEAK

Joe received a report from Waste Management indicating that truck 212071 was leaking hydraulic fluid at 6815 Collier Boulevard. Upon arriving at the site, Joe observed the truck parked behind the Texas Roadhouse restaurant near the dumpster, actively leaking hydraulic fluid. Waste Management mechanic John was already on-site, working under the truck.

Joe spoke with the Waste Management driver, Gonzalez, who explained that while attempting to lift the dumpster, the lift stopped mid-air before suddenly dropping back down. At that point, Gonzalez noticed a significant hydraulic fluid leak, identifying that the primary PTO hose had ruptured.

Joe immediately contacted Marcelo Magic, the Waste Management Claims and Compliance Officer, to inform him of the situation. Marcelo confirmed that he was on his way to the location.

Joe then met with Texas Roadhouse owner, Deborah Davenport, to inform her of the leak and outline the planned steps for addressing the issue. Davenport expressed her satisfaction with how the situation was being handled.

Joe received an alert from Waste Management that truck 212071 was leaking hydraulic fluid at 6815 Collier Boulevard. He arrived at the location and found the truck parked behind Texas Roadhouse, near the dumpster, with visible hydraulic fluid leakage. Mechanic John from Waste Management was already working under the truck. Joe spoke with the driver, Gonzalez, who reported that the lift had stopped mid-air while raising the dumpster before dropping down, which is when he noticed a major hydraulic fluid leak. Gonzalez identified that the primary PTO hose had burst, causing the leak.

Joe immediately contacted Marcelo Magic, the Claims and Compliance Officer at Waste Management, to inform him of the situation. Marcelo confirmed that he would head to the site. Joe then approached Deborah Davenport, the owner of Texas Roadhouse, to inform her of the leak and the next steps to address it. Davenport expressed satisfaction with how the situation was being managed. The team coordinated efforts to mitigate the hydraulic fluid leak and address any impact on the site.

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HYDRAULIC LEAK

At 8:54 a.m., Joe received an email from Customer Service stating that a customer, Lee Meges, had reported a Waste Management truck leaking liquid on Crown Point Boulevard.

By 9:20 a.m., Joe arrived at Crown Point Boulevard but found no evidence of a spill—the street appeared clean. He then called Lee Meges for the exact location, and the customer clarified that the spill was actually in the Leley community on Caldecott Dr.

At 9:50 a.m., Joe arrived at Caldecott Dr and observed a leachate spill extending roughly a quarter of a mile. He contacted Marcelo Magic, the Claims and Compliance Officer at Waste Management, who confirmed he would inspect the site.

By 10:50 a.m., after inspecting the area, Joe confirmed that the liquid appeared to be trash-related leachate, likely released during garbage compression. At 11:30 a.m., Joe drove through the community to check for any additional spills but found none.

At 12:15 p.m., Joe returned to the office to obtain the contact information for the property manager from the office manager. He then reached out to inform the property manager about the spill.

 

MAILBOX DAMAGE

MAILBOX DAMAGE 1

Joe received an email from Waste Management reporting that truck #312532 had struck a mailbox at 2023 4th Ave NE on April 23, 2025

Joe arrived at the location, and observed that the mailbox was damaged. After a careful inspection, Joe noted that the mailbox had been slightly shifted to the right.

Joe then contacted Marcelo Menejias, the Claims and Compliance Officer at Waste Management, who stated that he would wait for the official report before proceeding.

Afterward, Joe spoke directly with the customer, Natalie Velazquez. (239) 293-1661, email (natalievel94@gmail.com) Joe explained that a Waste Management truck had hit her mailbox, causing it to shift slightly. Natalie acknowledged the incident and authorized Waste Management to proceed with the repair.

 

 

 

 

 

 

 

 

 

 

 

 

 

MAILBOX DAMAGE 2

3:30 pm. Joe receive an email from customer service regarding a report from Cynthia Brooks who claimed that Waste Management truck had struck her mailbox on Saturday, April 12, 2025 at 141 15th Avenue SW

 

4:10 pm. Joe contacted the customer by phone to inform her that he will be at the location the following morning to address the issue

 

04/15/25

 

9:30 am. Joe arrived at the site and observed the mailbox was damaged. Joe reached out to the customer Cynthia Brooks who explained that on Saturday morning between 9:30 am-10:00 am she noticed her mailbox was down immediately she’s suspected waste management garbage truck might be responsible because that was the only heavy duty truck operating in the area at that time

 

9:45 am. Joe inspected the mailbox carefully and fined no green or yellow paint marks that will suggest the mailbox has been struck by Waste Management truck. Additionally there were no visible tire marks near the area

 

 

9:55 am. Joe attempted to reach out to Marcelo Manejias Waste Management claims and compliance officer but was unable to get a response Joe left a voicemail requesting a call back

 

 

9:55 am. Joe contacted Marcelo Menejias claims and compliance officer who stated that he will review footage from the truck operating in the area on Saturday, April 12, 2025 as well as other relevant video recordings to access the situation before moving forward with the investigation

 

 

Currently Joe is awaiting the results of the video review to determine the next course of action

 

 

 

 

 

 

The customer reported that their mailbox was struck by a Waste Management truck. Joe visited the customer’s location to investigate the complaint and inspect the mailbox. He then contacted the customer, who stated she suspected Waste Management was responsible for the damage. Upon inspection, Joe found no green or yellow paint marks that would indicate the mailbox had been struck by a Waste Management vehicle.

 

The customer reported that their mailbox was struck by a Waste Management truck. Joe visited the location to investigate the complaint and inspect the mailbox. He contacted the customer, who stated she suspected Waste Management was responsible for the damage. Upon inspection, Joe found green and yellow paint marks on the mailbox, indicating that it had likely been struck by a Waste Management vehicle.

 

 

 

 

 

 

 

 

 

5346 WARREN ST

Joe received an email from customer service regarding a report from Oscar Meza, who claimed that a Waste Management truck had struck his mailbox at 5346 Warren Street.

Upon arriving at the location, Joe observed that the mailbox stand was severely damaged and broken into pieces. He immediately contacted Oscar Meza, who explained that when he placed his trash cart out in the morning, the mailbox was intact. However, upon retrieving the cart later in the day, he found the mailbox broken, with the trash cart positioned beside it.

Joe attempted to reach Marcelo Menejias, Waste Management’s Claims and Compliance Officer, but was unable to get a response. He left a voicemail requesting a callback.

During his inspection, Joe found no green or yellow paint marks that would suggest the mailbox had been struck by a Waste Management truck. Additionally, there were no visible tire tracks near the area.

Joe followed up with Marcelo again, and Marcelo stated that he would review footage from the truck operating in the area, as well as other relevant video recordings, to assess the situation before moving forward with the investigation.

Currently, Joe is awaiting the results of the video review to determine the next course of action.

 

 

 

 

 

301 PIER C

Joe received an email from Waste Management stating that truck number 105259 had struck the entrance gate of Naples Land Yacht Harbor.

Upon arriving at the scene, Joe observed that the gate had been torn off its hinges and secured to the fence. Parked nearby at 5 Grouper Drive was West Management truck, with driver Daniel Leyva and Waste Management route manager Michael Rosenberg present.

Joe spoke with Daniel Leyva to understand what had occurred. Leyva explained that after completing his work in the community, he was exiting through the gate when it unexpectedly began to close. As the truck was nearly through, the gate struck it, became entangled with the tailgate, and was ultimately ripped off.

Joe then contacted Marcelo Menejias, Waste Management’s Claims and Compliance Officer, to report the incident. Marcelo confirmed that he was on his way to the site.

Joe also spoke with David Hager, who oversees the community gates. Hager stated that he had already informed the president of Naples Land Yacht Harbor about the incident. They agreed that the community would handle the gate repairs and submit the invoice to Waste Management for reimbursement.

Later, Joe contacted Michael Espanola, the community’s president, to confirm the details. Espanola acknowledged the situation and reiterated that the community would proceed with repairs and bill Waste Management for the costs.

 

 

 

 

 

 

 

 

 

 

 

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