ONEDRIVE MISCELLANEOUS

 

Could you take a moment to review this report for me?

Would you mind reviewing this report for me?

Could you review this report for me?

 

Joe received an email notifying him that a customer had tampered with the RBZ water meter. Joe called the customer to ask if he had recently worked on his water pipeline or hired a plumber to work on the water meter. The customer replied that he could not recall anything like that.

Joe informed the customer that only the water department is authorized to handle the water meter and advised him to contact the water department directly in the future. He also explained that, due to the changes made to the water pipeline, the water department would reinstall a new device, and additional charges may apply. Joe further advised that the customer might need to hire a plumber to reconnect the system and reminded him that the water department must be notified before any future changes.

 

Truck 105209 was reported leaking coolant at 893 Martin Street. Upon arrival, Joe noticed the WM truck parked in front of 8912 Martin Street, also leaking coolant fluid.

 

“Joe followed up with the customer to confirm if the carts were dropped off at the correct location. He spoke directly with the customer, who was pleased and mentioned that everything had worked out well so far.”

 

Could you please review the report to see if it’s okay?

Could you please review the report to confirm if it’s satisfactory?

 

The customer called to report a mattress lying on the road near his house, posing a potential hazard to passing vehicles. Joe visited the location and found the mattress partially obstructing the road. He promptly removed it and placed it on the opposite side, near a tree where there was ample space. Joe will schedule the mattress for collection.

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Joe spoke directly with the customer and asked if she had recently done any work on the water line or hired anyone, such as a plumber, for water-related projects in the house. The customer mentioned that she couldn’t recall any specifics at the moment. Joe then explained that due to changes made, a new device would be installed, which may incur charges, and she might need to hire a plumber for reconnection. The customer acknowledged this information and said she would look into the situation once she returns to Naples.

Martin, could you review this service request and advise me on the next steps?

 

 

The customer reported that the trash truck missed picking up yard waste tied at the curbside on 09/14/24.

Could you please send a driver to return and HOC the yard waste at 220 Juventus CT E? Also, please HOC the yard waste for the next two collections and include before and after photos.

Thank you!

 

 

Corrective Action Response: WM is not at fault for the property damage.

 

Corrective Action Response: WM is responsible for the damage.

 

Corrective Action Response: WM is responsible for the spill and the clean up.

 

Corrective Action Response: Waste Management is not at fault for the property damage.

 

Corrective Action Response: Waste Management is not at fault for the property damage.

 

 

Martin, could you please review service request number 354188 and advise on the next steps?

 

 

At 3:53 p.m., Joe forwarded the report to all route managers at Waste Management.

 

Corrective Action Response:

Waste Management is not at fault for the property damage.

 

WM has taken responsibility for the damage and completed the necessary repairs.

At 4:42 p.m., Joe forwarded the report to all route managers at WM and sent a copy to supervisor Nathan.

John continued his investigation, backtracking the route to determine where the spill started. The spill appeared to have begun at 3868 Prospect Avenue and ended at 3405 Prospect Avenue. There was no contact with soil or stormwater drains, and approximately one gallon of hydraulic fluid had spilled on the ground.

 

 

 

SPILLS AND PROPERTY DAMAGE REPORT COMMENT

SPILL

The customer reported that a Waste Management trash truck was spilling trash along Morning Sun Lane. Joe visited the location in the Heritage Greens community to verify the complaint. Upon inspection, Joe observed that the WM truck was leaking liquid and spilling trash from underneath, which scattered across the street. The spills occurred at approximately 12-yard intervals, starting from 1600 Morning Sun Lane and continuing to 3000 Morning Sun Lane.

SPILL

The customer reported that a Waste Management trash truck was spilling trash along Morning Sun Lane. Joe visited the site in the Heritage Greens community to verify the complaint. During his visit, Joe observed that the Waste Management truck was discharging liquid and scattering trash on the street, particularly between addresses 1600 and 3100 Morning Sun Lane, in intervals of about 12 yards. Joe attempted to contact Marcello, the Waste Management claims and compliance officer, but received no response and left a voicemail requesting a callback.

GRASS DAMAGE

Joe received an email from Waste Management reporting that one of their trucks had driven over the grass on Everett Street.

Joe arrived at the scene on Everett Street, where he saw the truck and Waste Management manager, Emilio, speaking with the driver. After a few minutes of taking pictures, the manager released the truck.

 

2:00 p.m., Joe visited the customer’s house and spoke directly with the customer’s wife, who agreed that Waste Management should repair the damaged grass. However, she mentioned that the decision needed to be confirmed with her husband, David.

4:18 p.m., Joe called David, explained the incident, and David agreed that Waste Management should proceed with the repair.

 

 

 

 

 

 

The customer reported that their mailbox was hit by a Waste Management truck. Joe visited the customer’s house to verify the complaint and inspect the mailbox. He knocked on the door but received no answer. Joe then called the customer, who mentioned that they are currently in Michigan, while their son is residing at the house in Naples. The customer advised Joe to contact the son for further details on the incident. Joe attempted to call Marcelo to inform him but received no response, so he left a voicemail requesting a callback.

 

 

The customer reported that Waste Management trucks were spilling and scattering debris throughout their community. Joe visited the site to address the complaint and observed a trash spill with broken glass and plastic bags scattered across the street. He spoke directly with the customer, who confirmed the presence of broken glass and debris in her driveway. Joe explained the process to the customer and assured her that he would monitor the situation. He also attempted to contact Waste Management’s claims and compliance officer, Marcelo, to inform him of the incident, but was unable to reach him and left a voicemail requesting a call back.

 

 

Joe conducted a follow-up inspection at 228 Forest Glen Drive to assess the hydraulic leak marks. He observed that the marks were not completely gone but noted they should fade over time. He recommended monitoring the area to ensure the leak doesn’t worsen. Joe also advised scheduling another inspection if the marks remain visible after a few weeks. Additionally, he suggested cleaning the area with a suitable detergent to help speed up the fading process.

 

 

 

Joe responded to a report of Waste Management truck 212071 leaking hydraulic fluid behind Texas Roadhouse at 6815 Collier Boulevard. Mechanic John was already working on the truck, and the driver, Gonzalez, explained that a lift malfunction caused a major leak when the primary PTO hose burst. Joe notified Compliance Officer Marcelo Magic, who headed to the scene. Joe also informed Texas Roadhouse owner Deborah Davenport, who appreciated the handling of the situation.

 

 

 

 

Joe received an email from customer service informing him that a customer, Shelby Dukes, had called to report that WM truck number 363-760 was leaking a bluish liquid onto the streets in the Holiday Manor community.

Upon visiting the location, Joe observed the truck parked at 213 Redwood Lane. He spoke with the driver, Augustine Azahares, who explained that he had noticed liquid dripping from the truck’s underside while compressing the garbage.

Joe documented the affected streets as follows:

• Palm Dr
• Willow Lane

 

 

 

 

 

 

 

 

 

 

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At 2:30 p.m., Joe arrived at the property on Gold Coast Court. He observed tire marks on the grass from multiple vehicles. After closely examining the tracks, Joe noted that the patterns did not match those of Waste Management vehicles. He spoke directly with the customer, explaining his observations and indicating that the marks were unlikely caused by Waste Management trucks.

 

 

 

 

 

Joe received an email from customer service reporting that John Perry, a foreman for a construction company at 107 Trinidad Street, stated he witnessed a Waste Management truck drive through a Comcast power line crossing Capri Boulevard and Trinidad Street.

Joe visited the site and observed a Comcast power line and a street sign lying on the ground on Capri Boulevard. He called John Perry to inform him that we are handling the repairs. Joe also contacted Comcast representative Mike Platt, leaving a voicemail to report that a Waste Management truck had pulled down a low-hanging wire.

 

 

 

 

 

 

Joe responded to a report of Waste Management truck 212071 leaking hydraulic fluid behind Texas Roadhouse at 6815 Collier Boulevard. Mechanic John was already working on the truck, and the driver, Gonzalez, explained that a lift malfunction caused a major leak when the primary PTO hose burst. Joe notified Compliance Officer Marcelo Magic, who headed to the scene. Joe also informed Texas Roadhouse owner Deborah Davenport, who appreciated the handling of the situation.

 

 

 

 

 

 

 

 

 

 

 

Joe received a report from a customer, Lee Meges, about a Waste Management truck leaking liquid on Crown Point Boulevard. After initially finding no spill there, he confirmed with the customer that the actual location was in the Leley community on Caldecott Dr. Joe arrived at the new location, observed a leachate spill along a quarter-mile stretch, and reported it to Marcelo Magic, the Claims and Compliance Officer. After inspecting, Joe confirmed the liquid was trash-related. He later checked the area for further spills, found none, and informed the property manager about the incident.

 

 

 

 

 

 

 

 

 

 

• 2:30 p.m.
  Joe called the customer, Lee Merge, to request information about the property management company. Lee was willing to provide the necessary details.
• 2:45 p.m.
  Joe attempted to reach the property manager of Precedent Property Management Company but was unable to contact her. He left a message regarding the spill on Caldecott Drive.

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