Damage Report Mailbox

Subject: Property Damage Mailbox

Address: 196 Baltusrol DR

Request #: 353885

 Investigator: Samuel Gonzalez

Contact #: 239-944-0802

 

PUBLIC UTILITIES

ADMINISTRATOR CRITICAL INFORMATION REPORT

 

Date:  8/19/24

 

Specifics of Event: 

 

  • 11:00 am Investigator Gonzalez received a service request from Waste Management (WM) stating that the customer Bill Mueller at 239-732-7393 stated that he had a washer out for pick up and his trash bin. He had the trash next to the washer. He had the trash about three feet away from the mailbox and a foot away from the washer. Customer states that the trash truck hit his mailbox and it is now on the ground.
  • 1:00 pm Gonzalez made a site visit and spoke with Bill who stated that he did not see the mailbox getting hit by a WM truck, but he stated that he put his trash cart next to it at 8 am and when he came back at 10:30 am the mailbox it was already down on the floor. Gonzalez observed the mailbox on the floor but did not see any damage consistent with WM trucks no green or black paint on the mailbox or any tire marks and looked like it had fallen before, and they tried to repair it. Gonzalez requested GPS and video proof from the WM trucks from all route managers.
  • 3:08 pm Gonzalez received all WM trucks’ GPS that serviced that street and based on the video proof of the trucks it appears that the mailbox was already damaged before any truck serviced his house.
  • 3:34 pm Gonzalez called Bill and left him a voicemail advising him that based on the evidence that WM has provided and based on observations we have concluded that WM is not responsible for damaging his mailbox.
  • 3:53 pm Gonzalez forwarded the report to all route managers at WM.

 

 

 

 

 

   

Response for Corrective Action: 

 

  • WM is not at fault for the property damage.

 

Safety/MOT: None.

 

Required help/assistance: None.

 

 

 

What other team members need to be involved/notified: n/a

 

  1. Fiscal/Procurement Section:

 

  1. Pollution Control:

 

  1. Risk Management:

 

  1. FDEP:

 

  1. Health Department: Final report will be forwarded to the department. None

 

  1. Transportation Department (for any impact to roadways/closures): n/a

 

  1. PUD PIO:

 

  1. Compliance/Lab Section:

 

  1. Collier County Sheriff’s Office:

 

  1. Marco Island:

 

  1. Everglades City:

 

  1. Property Management Contact Information: N/A
    • Property Management Company:
    • Property Manager:
    • Phone Number:
    • E-mail Address:
    • Address:
    • Subdivision:

 

Note: If an emergency contractor is called in to perform work, an emergency P.O. must be created no later than the next business day.

 

 

Attachments: (Pictures and/or Location Map)

 

                     

     

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

                                                                                                                               

                     

 

Supervisor for the event:   

  • Name: Natalie Pochmara
  • Cell: 239-821-3540

   

Manager for the event: 

  • Name: Matthew Hayes
  • Office: 239-438-0185

 

 

 

 

  • Waste Management is not at fault for the property damage.

 

 

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