Damage Report

Subject: Property Damage Mailbox

Address: 196 Baltusrol DR

Request #: 353885

 Investigator: Samuel Gonzalez

Contact #: 239-944-0802

 

PUBLIC UTILITIES

ADMINISTRATOR CRITICAL INFORMATION REPORT

 

Date:  8/19/24

 

Specifics of Event: 

 

  • 11:00 am Investigator Gonzalez received a service request from Waste Management (WM) stating that the customer Bill Mueller at 239-732-7393 stated that he had a washer out for pick up and his trash bin. He had the trash next to the washer. He had the trash about three feet away from the mailbox and a foot away from the washer. Customer states that the trash truck hit his mailbox and it is now on the ground.
  • 1:00 pm Gonzalez made a site visit and spoke with Bill who stated that he did not see the mailbox getting hit by a WM truck, but he stated that he put his trash cart next to it at 8 am and when he came back at 10:30 am the mailbox it was already down on the floor. Gonzalez observed the mailbox on the floor but did not see any damage consistent with WM trucks no green or black paint on the mailbox or any tire marks and looked like it had fallen before, and they tried to repair it. Gonzalez requested GPS and video proof from the WM trucks from all route managers.
  • 3:08 pm Gonzalez received all WM trucks’ GPS that serviced that street and based on the video proof of the trucks it appears that the mailbox was already damaged before any truck serviced his house.
  • 3:34 pm Gonzalez called Bill and left him a voicemail advising him that based on the evidence that WM has provided and based on observations we have concluded that WM is not responsible for damaging his mailbox.
  • 3:53 pm Gonzalez forwarded the report to all route managers at WM.

 

 

 

 

 

   

Response for Corrective Action: 

 

  • WM is not at fault for the property damage.

 

Safety/MOT: None.

 

Required help/assistance: None.

 

 

 

What other team members need to be involved/notified: n/a

 

  1. Fiscal/Procurement Section:

 

  1. Pollution Control:

 

  1. Risk Management:

 

  1. FDEP:

 

  1. Health Department: Final report will be forwarded to the department. None

 

  1. Transportation Department (for any impact to roadways/closures): n/a

 

  1. PUD PIO:

 

  1. Compliance/Lab Section:

 

  1. Collier County Sheriff’s Office:

 

  1. Marco Island:

 

  1. Everglades City:

 

  1. Property Management Contact Information: N/A
    • Property Management Company:
    • Property Manager:
    • Phone Number:
    • E-mail Address:
    • Address:
    • Subdivision:

 

Note: If an emergency contractor is called in to perform work, an emergency P.O. must be created no later than the next business day.

 

 

Attachments: (Pictures and/or Location Map)

 

                     

     

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

                                                                                                                               

                     

 

Supervisor for the event:   

  • Name: Natalie Pochmara
  • Cell: 239-821-3540

   

Manager for the event: 

  • Name: Matthew Hayes
  • Office: 239-438-0185

 

 FULL REPORT  6059 EVERETT ST

Subject: Property Damage Mailbox

Address: 5342 Gilchrist St

Request #: 353805

 Investigator: Akpenawo (Joe) Nyanudor

Contact #: 239-398-3920

PUBLIC UTILITIES

ADMINISTRATOR CRITICAL INFORMATION REPORT

Date:  8/29/24

 

Specifics of Event: 

  • 2:34 PM  Joe  received an email from Waste Management stating that one of their trucks had driven over the grass on Everett Street.
  • 2:49 PM  Joe  arrived at the location on Everett Street and observed WM truck number 314237 parked across from 6059 Everett Street. Joe saw WM manager Emilio speaking with the driver while taking pictures.
  • 2:53 PM  Joe  briefly discussed the incident with Emilio, who explained that the driver had been trying to make room for an oncoming vehicle and, in doing so, moved closer to the edge of the street, causing the truck to run over the grass.
  • 2:59 PM  Joe  observed that the Waste Management truck’s tire had damaged the grass along the edge, covering about 14 yards in length and 1 yard in width.
  • 3:08 PM  Joe  called Marcelo, the Waste Management claim and compliance officer, to inform him of the situation. Marcelo stated that he would be on his way to inspect the damage but mentioned that any action would depend on the property owner’s decision.
  • 3:30 PM  Joe walked around Everett Street to check for additional damage but found none.
  • 4:10 PM  Joe  visited the homeowner at 6059 Everett Street to explain the situation. He informed the homeowner, Tammy, that the Waste Management truck had damaged the edge of the grass and that the claim and compliance officer of Waste Management was on his way to assess the damage and begin the repair process. Tommy agreed but mentioned that her husband, David Minton, would need to confirm before proceeding.
  • 4:18 PM  Joe  called Tammy’s husband, David Minton, and explained the incident. Joe informed David that the Waste Management claim and compliance officer was on his way to assess the damage and start the repair process, which David acknowledged.
  • Response for Corrective Action:

     

 

Safety/MOT: None.

 

Required help/assistance: None.

 

What other team members need to be involved/notified: n/a

 

  1. Fiscal/Procurement Section:

 

  1. Pollution Control:
  1. Risk Management:

 

  1. FDEP:

 

  1. Health Department: Final report will be forwarded to the department. None
  1. Transportation Department (for any impact to roadways/closures): n/a

 

  1. PUD PIO:

 

  1. Compliance/Lab Section:

 

  1. Collier County Sheriff’s Office:

 

  1. Marco Island:

 

  1. Everglades City:

 

  1. Property Management Contact Information: N/A
    • Property Management Company:
    • Property Manager:
    • Phone Number:
    • E-mail Address:
    • Address:
    • Subdivision:

 

Note: If an emergency contractor is called in to perform work, an emergency P.O. must be created no later than the next business day.

 

Attachments: (Pictures and/or Location Map)

Supervisor for the event:   

  • Name: Natalie Pochmara
  • Cell: 239-821-3540

   

Manager for the event: 

  • Name: Matthew Hayes
  • Office: 239-438-0185

PLAIN REPORT 6059 EVERETT ST

2:34 PM  Joe  received an email from Waste Management stating that one of their trucks had driven over the grass on Everett Street.

2:49 PM  Joe  arrived at the location on Everett Street and observed WM truck number 314237 parked across from 6059 Everett Street. Joe saw WM manager Emilio speaking with the driver while taking pictures.

2:53 PM  Joe  briefly discussed the incident with Emilio, who explained that the driver had been trying to make room for an oncoming vehicle and, in doing so, moved closer to the edge of the street, causing the truck to run over the grass.

2:59 PM  Joe  observed that the Waste Management truck’s tire had damaged the grass along the edge, covering about 14 yards in length and 1 yard in width.

3:08 PM  Joe  called Marcelo, the Waste Management claim and compliance officer, to inform him of the situation. Marcelo stated that he would be on his way to inspect the damage but mentioned that any action would depend on the property owner’s decision.

3:30 PM  Joe  walked around Everett Street to check for additional damage but found none.

4:10 PM  Joe  visited the homeowner at 6059 Everett Street to explain the situation. He informed the homeowner, Tammy, that the Waste Management truck had damaged the edge of the grass and that the claim and compliance officer of Waste Management was on his way to assess the damage and begin the repair process. Tommy agreed but mentioned that her husband, David Minton, would need to confirm before proceeding.

4:18 PM  Joe called Tammy’s husband, David Minton, and explained the incident. Joe informed David that the Waste Management claim and compliance officer was on his way to assess the damage and start the repair process, which David acknowledged.

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