COMPLAIN COMMENT 1

 

The customer reported that their……………………………………………………………..
Joe visited the customer’s house to verify the complaint and check if…………………………..
Joe spoke directly with the customer, who confirmed that
Joe explained the HOC process and assured the customer that he would monitor the situation
Joe also contacted Angel by phone and followed up with an email, requesting that

 

 

The customer reported that their………………………………………………………………………..
Joe visited the customer’s house to address her complaint and check if………………………
Joe  knocked on the door but received no answer……………………………………………………
Joe also tried calling the customer but got no response…………………………………………….
Joe then contacted WM manager Emilio to inform him of the missed collection and followed up with an email, requesting that the

 

 

 

 

ORIGINAL VERSION

The customer reported that trash and recycle carts were being thrown on either side of her driveway. Joe visited the customer’s house to confirm her complain and verify if the cart still at the curbside and Joe knocked at the customer’s door but there was no answer. Joe then called the customer on phone but there was no success. Joe will try again later. However, Joe called WM manager Angel  and email him asking to go back for collection and HOC it next Monday

 

 

 

 

CHAT GPT VERSION

The customer reported that trash and recycling carts were left on either side of her driveway. Joe visited the customer’s house to confirm the issue and check if the carts were still at the curbside. He knocked on the customer’s door, but there was no response. Joe also attempted to reach the customer by phone, but was unsuccessful. Joe would try again later. In the meantime, Joe contacted WM manager Angel by phone and email, requesting a return visit for collection and HOC next Monday.

 

 

ORIGINAL VERSION

 

The customer reported that trash and recycle carts were being thrown on either side of her driveway. Joe visited the customer’s home to verify the issue and spoke directly with her. She confirmed that she had witnessed the carts being thrown to the side while she was standing at her door. The customer mentioned that this has been an ongoing problem and expressed difficulty in lifting the carts due to her disability. Joe apologized and assured her that he would notify WM and monitor the situation over the next two collection days. Joe called WM manager Angel  and email him asking to inform the driver to placed the cart back where it has been collected

 

CHAT GPT VERSION

The customer reported that her trash and recycling carts were thrown on either side of her driveway. Joe visited the customer’s home to verify the issue and spoke with her directly. She confirmed that she had seen the carts being tossed aside while standing at her door. The customer mentioned that this has been a recurring problem and expressed difficulty in lifting the carts due to her disability. Joe apologized and assured her that he would notify WM and monitor the situation over the next two collection days. Joe contacted WM manager Angel by phone and email, requesting that the driver be informed to place the cart back where it was collected.

 

 

The customer reported that their recycling cart was missed on Saturday, 08/15/2024. Joe visited the customer’s house to address her complaint and check if the yard waste was still at the curbside. Joe  knocked on the door but received no answer. Joe also tried calling the customer but got no response. He then contacted WM manager Emilio to inform him of the missed collection and followed up with an email, requesting that the yard waste be collected and HOC the following Monday.

 

 

The customer reported that their recycling cart was missed on Saturday, 08/15/2024. Joe went to the customer’s house to verify her complaint and see if the yard waste was still at the curbside. He knocked on the door but didn’t receive a response. After attempting to call the customer without success, Joe contacted WM manager Emilio to report the missed collection. He also sent an email requesting that the yard waste be collected and HOC the following Monday.

The customer reported that their recycling cart was missed on Saturday, 08/15/2024. Joe visited the customer’s house to investigate the complaint and check if the cart was still at the curbside. He spoke directly with the customer, who confirmed that the trash hadn’t been collected for about a month. Joe explained the HOC process and assured the customer that he would monitor the situation for the next two Mondays when the collection is scheduled. Joe also contacted Angel by phone and followed up with an email, requesting that the collection be done and HOC the following Monday.

 

 

 

 

 

 

 

CART MISSED

Single Missed Comment

The customer advised that their cart was missed for recycling on Saturday 08/15/2024. Joe called the customer to verify if the cart is still at the curbside. Joe sent an email to WM/WP advising them to please return and collect.

 

 

 

 

MISSED STREET

Missed Street Comment

The customer advised the whole street has been missed for recycling on 08/16/2024. Joe called the customer to verify if the carts is still at the curbside . Joe sent an email to WM advising them to please return and collect

 

 

 

NOT TOTALLY EMPTY THE CART

WM Did not completely empty the cart

Joe called the customer who stated that WM did not completely empty his trash cart. Joe advised he would notify WM and have them HOC the next two collections. The customer was happy about the follow-up  call. Joe stated he would reach back out to him to make sure this concern has  been corrected.

COMPLAIN FOR MISSING YARD WASTE (RECIEVED CALL BACK)

Joe received a call back from Jonathan and he stated WM truck has missed the yard waste last Monday  after it has been prepared about 10:00am on Monday
Joe advised that he would have WM HOC for the next two yard waste collections on Monday
Joe emailed WM manager Emilio and asked him to HOC the yard waste and send the photo to Joe

 

 

 

COMPLAIN FOR MISSING YARD WASTE (LEFT VOICEMAIL)

Joe left a voicemail for the customer asking for a callback. Joe will visit the area to see if the yard waste still at the curbside and properly prepared

 

 

COMPLAIN FOR MISSING YARD WASTE (CALL TO WM)

Joe called Angel at WM and emailed him asking to go back to HOC it next Monday

 

 

COMPLAIN FOR MAILBOX DAMAGE ( TELEPHONE CALL)

Joe called the customer to confirm his complain and verify the extent of the damage to the mailbox.
Joe assured the customer he will be at the location in the morning to examine the damage

 

 

COMPLAIN FOR MISSING TRASH PICK UP (SR COMMENT)

Joe called the customer to confirm her complain and explain the process and monitor it for the next two collections. Joe called Angel at WM and email him asking to go back for collection and HOC the next two. Also verify her cart was still outside

 

 

COMPLAIN FOR NOT EMPTYING THE TRASH CART(TELEPHONE CALL)

Joe called the customer who stated that WM did not completely empty his trash
Joe advised he would notify WM and have them HOC the next two collections. The customer was happy about the follow up call. Joe stated he would reach back out to him and make sure this concern has been corrected.

 

COMPLAIN FOR LEAVING THE CART IN THE MIDDLE OF THE DRIVEWAY (SR COMMENT)

08/19/24 AT 11:30AM. Joe called the customer who advised that when WM is picking up the trash cart, they leave it in the middle of his driveway apron blocking him from getting into his driveway. He stated it seems to happen a lot but wants to know if something can be done. Joe reviewed if there were an obstacle and there did not seem to be any mailbox on the left of the driveway and carts are placed on the right. The customer wanted to make it clear he was not angry with WM but just was inquiring about what could be done to stop it. Joe explained the HOC process and that she would notify WM

 

Joe called the customer to confirm her complain and verify if the yard waste still at the curbside
Joe explained the HOC process and assured the customer he will monitor it for the next two Mondays that is collected
Joe called Angel at the same time and email him asking to go back to collection and HOC it next Monday

 

Joe called the customer back to check if the yard waste has been collected customer was happy and stated that WM return promptly to pick up the yard waste

 

 

Joe left a voicemail for the customer asking for a call back. Joe will visit the area to see if the yard waste is still at the curbside.
Joe called Angel at WM and email him asking to go back to HOC it

Joe received a call back from the customer and he stated that WM truck has missed the yard waste last Monday.
Joe advised the customer he will monitor the situation to make sure WM return to collect the yard waste,.
Joe mailed WM manager Emilio and asked him to HOC the yard waste

 

 

Joe attempted to contact the customer several times, but received no response. As there has been no reply so far, the case will be closed for now. If the customer reaches out, the case will be reopened.

 

Joe called the customer several times but there was no answer. Since there has been no response up till now the case will be closed until the customer calls back then the case will be re-open

 

Joe received a call back from the customer, who mentioned that the WM drivers had placed her trash and recycling carts far from her house. She explained that she recently had surgery, making it difficult for her to move the carts. She kindly requested that the WM drivers return the carts to the original location after collection, as she would greatly appreciate it. Joe explained the collection process for the customer and assured the customer he will monitor the collection for the next two Mondays

 

Joe visited the customer’s house and knocked on the door, but there was no response.

 

 

Joe conducted a site visit to investigate the customer’s complaint. During the visit, he spoke directly with the customer, who confirmed that their trash had not been collected for about a month. However, the customer was pleased to report that the trash had been picked up the previous day. Joe then explained the trash collection process, leaving the customer satisfied.

 

Joe attempted to reach the customer by phone, but there was no answer. He left a voicemail requesting a return call.

 

Joe attempted to reach the customer for the third time but received no answer. He left a voicemail requesting a callback.

 

The customer reported that the WM truck driver was seen dumping a liquid into a storm drain at approximately 12:30 PM on 08/29/24. Can you please verify this and investigate what actually occurred?

 

 

Joe spoke with the customer, who reported that a Waste Management truck driver had allegedly opened a valve at the back of the vehicle to release a liquid into the storm drain. The customer clarified that he did not personally witness the incident; instead, a neighbor, an older woman, saw the driver discharging the liquid and informed him around 12:30 pm on 08/20/24. The customer mentioned that there is no concrete evidence, such as a photo or truck number, to verify the incident. He emphasized that his primary reason for calling was to protect the environment.

 

Joe contacted the customer to confirm if the yard waste had been removed. The customer happily confirmed that WM had promptly returned to collect the waste and expressed appreciation for our efforts.

 

Joe conducted a site visit and confirmed that the yard waste has been removed. He attempted to contact the customer, but there was no answer, so he left a voicemail requesting a return call.

 

 

Joe called the customer to confirm her complain and verify if the yard waste still at the curbside.
Joe explained the HOC process and assured the customer he will monitor if for next two Mondays that is collected
Joe called WM manager Angel and also email him asking to go back and collect an

 

Joe called the customer back to check if the yard waste has been collected. Customer was happy and stated that WM return promptly to pick up the yard waste

 

 

Joe called the customer but there was no response. Joe left a voice message for the customer to call back

 

Joe left a voicemail for the customer asking for a call back. Joe will visit the area to see if the yard waste is still at the curbside.
Joe called Angel one of the WM managers and email him asking to go back to HOC it

 

Joe was on location to confirm the customer complain and verify why the trash has not been collected for about a month. Joe spoke with the customer directly and the customer and explained the HOC process. Customer told Joe that the trash has been collected the previous day and she is happy. Joe explain the process

Customer stated that the truck driver is dropping her cart on the side she cannot understand why the drivers are doing that. She said  she can’t pick the carts up as much

 

 

Joe called the customer to confirm his complain and verify the extent of the damage to the mailbox
Joe told the customer that he will be at the location next day to examine the damage

 

Joe received a call back from the customer and he stated that WM truck has missed the yard waste last Monday
Joe advised the customer he will monitor the situation to make sure WM manage Emilio and asked him to HOC the yard waste

 

Joe attempted to reach the customer again but there was no answer. Joe left a voice message requesting a return call

 

 

Joe called the customer to confirm her complain and verify if the yard waste still at the curbside
Joe explained the HOC process and assured the customer he will monitor it for the next two Mondays that is collected
Joe called Angel at the same time and email him asking to go back to collection and HOC it next Monday

 

Joe called the customer back to check if the yard waste has been collected customer was happy and stated that WM return promptly to pick up the yard waste

 

 

 

 

Joe left a voicemail for the customer asking for a call back. Joe will visit the area to see if the yard waste is still at the curbside.
Joe called Angel at WM and email him asking to go back to HOC it

 

 

 

 

Joe received a call back from the customer and he stated that WM truck has missed the yard waste last Monday.
Joe advised the customer he will monitor the situation to make sure WM return to collect the yard waste,.
Joe mailed WM manager Emilio and asked him to HOC the yard waste

 

 

 

Joe  make a site visit and the yard waste is no longer there. Joe called the customer but there was no answer and Joe left a voice message asking for a  call back.

 

 

The customer reported that her neighbor had dumped a small pile of yard waste on her property. Joe visited the location and discovered that it was actually an empty lot. He then contacted the customer, who mentioned that her landscaping company had informed her that the neighbor at 2130 Jefferson Ave had disposed of yard waste, specifically coconut tree branches, on her property. However, she noted that she doesn’t have any coconut trees on her property. Joe assured her that he would reach out to the neighbor to investigate further.

 

Joe made a second visit to the customer’s neighbor to verify the dumping of a small pile of tree branches on their property. During the visit, the neighbor claimed to have no knowledge of the yard waste. Joe clarified that the branches were from a coconut tree, and since the neighbor doesn’t have a coconut tree, she realized the mistake. She promptly moved the yard waste and secured it for collection. Joe will follow up on Friday, August 30, 2024, to ensure everything is in order.

 

 

Joe  make a site visit and the yard waste is no longer there. Joe called the customer but there was no answer and Joe left a voice message asking for a  call back.

 

 

Joe called the customer who advised that WM truck driver open up a valve at the back of the truck to release a liquid into the storm drain. He stated that he was not the one who saw the driver pouring the liquid into the drain but a neighbor who saw the incident and reported it to him
According to the customer the neighbor has no photo or the truck number . However, he only called to report the incident so that the authorities will be aware and the primary reason is to protect the environment

 

 

Joe conducted a site visit to verify the complain. But there was no evidence out there to show that a liquid has been discharge into the storm drain.

 

 

Joe called the customer to verify and confirm what really happen. The customer stated that an older lady a neighbor saw a WM truck driver discharging a liquid into a storm drain
Joe told the customer he will be heading there to examine the situation

 

 

Joe conducted a site visit and confirm that the yard waste has been removed. Joe called the customer but there was no response. Joe left a voice message requesting for a return call

 

 

 

Joe spoke with the customer asking him if the yard waste has been removed and the customer confirmed that it has been removed
Joe called WM manager Emilio regarding the yard waste and Emilio confirmed that the yard waste has been removed

 

Joe left a voicemail for the customer asking for a callback. Joe will visit the site to see if the yard waste is still at the curbside and properly prepared
Joe called Angel at WM and email him asking to go back to HOC it next Monday

 

Joe conducted a site visit to verify the customer’s complain. Joe spoke to the customer directly and the customer confirmed that the trash was not collected for about a month but the customer was excited that the trash has been pick up yesterday. Joe explained the process of the trash collections and the customer was happy.

 

 

 

Joe received a call from Jonathan and he stated that the WM truck has missed the yard waste last Monday after it had been prepared around 10:00 am on Monday
Joe advised that he would have WM HOC the yard waste. Joe emailed WM Manager Emilio and asked him to HOC the yard waste

 

 

Joe called the customer to confirm her complaint and verified if the yard waste was still at the curbside.
Joe explain the HOC process and told the customer he would monitor it for the next Monday that it had been collected
Joe called WM manager Angel and emailed him asking to go back to collect and HOC it

 

 

WATER METER
Overgrown hedges around the water meter need to be trimmed. Done but not quite right. Re-visit to check if the customer trim it

 

HAZARDOUS WASTE
Hazardous waste left outside waste management refused to pick up stating that the gas tank and taking are dangerous for pck up and can ignite fire
A message was sent to WM

 

 

Joe called the customer to confirm his complaint and verified the extent of the damage
Joe told the customer he will be at the location shortly to examine the damage

Joe called the customer to confirm his complain and verified the extent of the situation. Joe told the customer he is at the location checking the situation if the customer could join him for an evaluation

 

 

Joe called the customer to confirm her complaint explain the HOC process and assured her that he would monitor it for the next two collections. Joe called Angel at WM and emailed him asking to go back for collection and HOC the next two and verify her cart was still outside

 

Change “EDUCATION” to FRANCHISE INEFFICIENCY by double clicking on “EDUCATION” and change to FRANCHISE INEFFICIENCY

 

 

Joe left a voicemail for the customer asking for a callback, Joe will monitor

 

 

Joe made a site visit and yard waste is no longer there. Joe called the customer but there was no answer Joe left a voice message asking for a return call