Subject: Hydraulic Fluid Leak

Address: 7800 Umberto Ct

Request #: 353805

 Investigator:  (Joe) 

Contact #: 239-398-3920

 

PUBLIC UTILITIES

ADMINISTRATOR CRITICAL INFORMATION REPORT

 

Date:  8/29/24

 

Specifics of Event: 

 

 

At 10:46 a.m., Gonzalez and Joe received an email from Waste Management stating that recycling truck number 105950 had leaked hydraulic fluid on Verona Walk Circle.

 

At 10:56 a.m., Gonzalez arrived at the location and observed the Waste Management recycling truck parked on the side of the street at the corner of Verona Walk Circle and 7800 Umberto Ct. Gonzalez spoke with the driver, Eastman, who stated that the truck did not leak hydraulic fluid while driving, but only after he parked to drink water. At that point, he noticed the truck wasn’t functioning properly, got out, and discovered a leak underneath. Gonzalez advised him to call a mechanic.

 

At 12:09 p.m., the driver called Gonzalez to report that Waste Management mechanic William Arvada had inspected the truck and determined the leak was coming from the main valve, which he was able to fix on site. Gonzalez informed the driver that he could resume his route.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Subject: Hydraulic Fluid Leak

Address: 3922 Prospect

Request #: 353805

 Investigator:  (Joe) 

Contact #: 239-398-3920

 

PUBLIC UTILITIES

ADMINISTRATOR CRITICAL INFORMATION REPORT

 

Date:  8/29/24

 

Specifics of Event: 

At 11:24 a.m., Investigator John received a notification from Christiana, a WM dispatcher, that truck number 202-257 had broken down on Prospect Avenue due to a hydraulic leak. John contacted WM compliance inspector Marcelo, who informed him he was on his way to the location and that the truck was near Carina Park.

 

At 11:39 a.m., John arrived at the scene and observed truck number 202-257 parked in the Carina Park parking lot, near the dumpster area. Spill control litter had already been spread over the affected area. WM front load manager Darrell, the driver Alvarez, and a mechanic were all present. Darrell explained that the issue was a hydraulic line running from the back to the front of the truck, which was leaking at the rear only when the driver applied the brakes. He also stated that the truck would need to be repaired at the shop.

 

By 11:45 a.m., the hose was no longer leaking, and a cloth was tied around it to prevent further leakage during the drive back to the shop. The truck was cleared to return to the shop.

 

John continued his investigation, backtracking the route to determine where the spill started. The spill appeared to have begun at 3868 Prospect Avenue and ended at 3405 Prospect Avenue. There was no contact with soil or stormwater drains, and approximately one gallon of hydraulic fluid had spilled on the ground.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Subject: Coolant Fluid Leak

Address: 2567 Shamrock Circle

Request #: 353805

 Investigator: (Joe) 

Contact #: 239-398-3920

 

PUBLIC UTILITIES

ADMINISTRATOR CRITICAL INFORMATION REPORT

 

Date:  8/29/24

 

Specifics of Event: 

At 8:49 a.m., Joe received an email from WM reporting that garbage truck number 105209 was leaking coolant at 8931 Shamrock Circle.

 

At 9:22 a.m., Joe arrived at the location and observed the WM truck parked in front of 8931 Shamrock Circle, as well as another WM truck parked in front of 31 Channel Circle, both leaking coolant. Joe contacted Angel, the trash route manager, to request GPS information for truck number 105209.

 

Joe then called Marcelo, WM’s claims and compliance officer, to inform him of the spill. Marcelo said he would arrive in two hours to clean it up.

 

At 9:30 a.m., mechanic William Alvarado arrived on-site, inspected the truck, and identified the leak as coming from the cap heater hose. He stated he would repair it on location.

 

At 10:00 a.m., Joe observed that the spill had not made contact with water or soil. Mechanic William Alvarado confirmed that the truck had leaked four gallons of coolant fluid and completed the repair.

 

At 10:22 a.m., Joe inspected the truck for any further leaks and cleared it to continue its route. After receiving the truck’s GPS data, Joe backtracked the spill and determined it started at 8609 Shamrock Circle and ended at 8931 Shamrock Circle.

 

At 2:30 p.m., Joe called the resort manager, who referred him to Michelle, the property manager of Mustang Island. Unable to reach her, Joe left a voicemail informing her of the spill in the community and that cleanup efforts were underway.

 

At 4:42 p.m., Joe forwarded the report to all route managers at WM and sent a copy to supervisor Nathan.

 

 

 

 

 

 

 

 

 

 

Subject: Property Damage Pole Gate

Address: 5084 Imperial Golf Course

Request #: 353805

 Investigator:  (Joe) 

Contact #: 239-398-3920

 

PUBLIC UTILITIES

ADMINISTRATOR CRITICAL INFORMATION REPORT

 

Date:  8/29/24

 

Specifics of Event: 

At 1:23 p.m., Joe received an email from Waste Management reporting that WM truck number 156732 had struck a pole at the entrance of Marshall Golf Course.

 

At 2:21 p.m., Joe arrived at the scene and observed that the entrance gate was damaged and tilted. He called WM claims and compliance investigator Marcelo to inform him of the incident, and Marcelo said he was on his way.

 

At 2:35 p.m., Marcelo arrived and repaired the gate, restoring it to proper working order.

 

At 3:01 p.m., Joe called Erin Hudson from Compass Rose Property Management and left a voicemail.

 

On June 12, 2024, at 11:45 a.m., Joe called Erin again and left a message stating that the repairs had been completed and asked if she had received the earlier message or email.

 

Corrective Action Response:

WM has taken responsibility for the damage and completed the necessary repairs.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Subject: Property Damage Mailbox

Address: 3456 JuventusCt

Request #: 353805

 Investigator:  (Joe) 

Contact #: 239-398-3920

 

PUBLIC UTILITIES

ADMINISTRATOR CRITICAL INFORMATION REPORT

 

Date:  8/29/24

 

Specifics of Event: 

At 11:00 a.m., Investigator Joe received a service request from Waste Management stating that a customer, Bill Molly (239-272-222), reported that his washer was out for pickup along with his trash bin. He placed the trash about three feet from his mailbox and one foot away from the washer. Bill claimed that the trash truck hit his mailbox, which is now on the ground.

 

At 1:00 p.m., Joe visited the site and spoke with Bill, who mentioned that he did not witness the mailbox being hit by the Waste Management truck. He said he placed his trash cart near the mailbox at 8:00 a.m., and when he returned at 10:30 a.m., the mailbox was already on the ground. Joe observed the mailbox lying on the ground but found no damage consistent with a Waste Management truck—there were no green or black paint marks, tire tracks, or other evidence. It appeared that the mailbox had fallen previously and had been repaired. Joe requested GPS and video footage from Waste Management trucks from all route managers.

 

At 3:08 p.m., Joe received GPS data from Waste Management for the trucks that serviced the street. Based on the video footage, it was determined that the mailbox was already damaged before any trucks serviced the area.

 

At 3:34 p.m., Joe called Bill and left a voicemail, explaining that based on the evidence provided and his observations, Waste Management is not responsible for damaging the mailbox.

 

At 3:53 p.m., Joe forwarded the report to all route managers at Waste Management.

 

Corrective Action Response:

Waste Management is not at fault for the property damage.