DAILY GENERAL ACTIVITY

GENERAL SHORT SUMMARY – COMMENT.

CARTS/MISSED/DRIVEWAY/YARD WASTE/

The customer reported that their……………………………………………………………..
Joe visited the customer’s house to verify the complaint and to check if…………..
Joe spoke directly with the customer, who confirmed that……………………………..
Joe explained the ….process and assured the customer that he would monitor the situation……………………………………………………………………………………………..
Joe also contacted WM…… by phone and followed up with an email, requesting that…..

The customer reported that their………………………………………………………………………..
Joe visited the customer’s house to address her complaint and to check if………………………
Joe knocked on the door but received no answer……………………………………………………
Joe also tried calling the customer but got no response…………………………………………….
Joe then contacted WM manager…… to inform him of the ………….and followed up with an email, requesting that the……………………………………………………………………………………

The customer reported that their……………………………………………………………………
Joe called the customer and spoke directly with the customer, who confirmed that……..
Joe explained the ….process and assured the customer that he would monitor the situation……………………………………………………………………………………………..
Joe also contacted WM… by phone and followed up with an email, requesting that…..

The customer called and stated that…………………………………………………………………..
Joe called the customer but no response……………………………………………………………
Joe will try again later…………………………………………………………………………………………

The customer called and stated that………………………………………………………………………
Due to time constraints Joe will continue the following day…………………………………………

Joe received an email stating that waste Management truck was spilling trash on Court way Street. Joe called the customer Lynn Gizzy,but there was no response and Joe left a voicemail.

NO FURTHER ACTIONS ARE REQUIRED

Joe was on-site for a follow-up inspection and observed that the yard waste violation had been resolved. Joe informed the customer of the resolution and the customer was happy. Joe will continue to monitor the area to ensure compliance moving forward. No further actions are required.

MAILBOX SHORT NOTE

The customer reported that their mailbox was hit by a Waste Management truck. Joe visited the customer’s house to verify the complaint and inspect the mailbox. He knocked on the door but received no answer. Joe then called the customer, who mentioned that……………………………
Joe attempted to call Marcelo to inform him but received no response, so he left a voicemail requesting a callback.

RECYCLE/TRASH SPILL

The customer reported that Waste Management trucks were spilling and scattering debris throughout their community. Joe visited the site to address the complaint and observed a trash spill with broken glass and plastic bags scattered across the street. He spoke directly with the customer, who confirmed the presence of broken glass and debris in her driveway. Joe explained the process to the customer and assured her that he would monitor the situation. He also attempted to contact Waste Management’s claims and compliance officer, Marcelo, to inform him of the incident, but was unable to reach him and left a voicemail requesting a call back.

COOLANT LEAK

Joe received an email reporting that Waste Management truck number 311545 had a coolant leak on Atkins Avenue. Joe arrived at the scene and observed the truck parked in front of 6066 Atkins Avenue, where the driver, Jose, was waiting. When approached, Jose explained that he suspected the coolant leak around 8:00 a.m., at which point he stopped and reported the issue to Waste Management. A mechanic named William was dispatched and arrived between 8:00 and 8:30 a.m. He identified the leaking hose, replaced it, and completed the repair by 9:15 a.m. Joe then called Emilio and Marcelo to inform them about the situation. Marcelo responded, stating that he would be there later, and Joe released the driver to continue his route.

Joe received an email reporting that Waste Management truck had a coolant leak on Atkins Avenue. Joe arrived at the scene and observed fluid leaked on Atkins Avenue,. Joe then called Marcelo to inform him about the situation. Marcelo responded, stating that he would be there later,

WATER PUD/PROPERTY DAMAGE/SPILLS

QUICK COMMENT

Water PUD

Joe received an email indicating that the customer had tampered with the water line meter RPZ. Joe contacted the customer to ask if they had recently worked on the water pipeline on their property or hired a plumber to do so. The customer replied that they couldn’t recall.

Joe explained that only the water department is authorized to work on the water line and advised the customer to reach out to water department directly in the future. He also informed the customer that, due to the changes made to the water line, the water department would return to install a new device, and charges may apply. Additionally, the customer may need to hire a plumber to reconnect it.

Joe emphasized that, going forward, the customer must notify the water department before making any changes to the water line.

Property Damage

Joe received an email reporting that Waste Management truck 314250 had damaged the ………. …………………………………………………………………………………………………….

Joe visited the site and confirmed the damage to the ……………………………………………

Joe then contacted Marcelo, the Waste Management claim and compliance officer, to inform him of the situation. Marcelo responded that he would arrive within a few hours to inspect the damage and begin repair work.

Liquid Spilled

Joe received an email reporting that Waste Management truck number 314106 had spilled liquid across the streets of………………………………………………………………………………

Joe visited the site and observed the spill covering approximately 100 yards, from 1600 to 2100 Estero Boulevard…………………………………………………………………………………

Joe contacted Marcelo, the Waste Management claim and compliance officer, to inform him of the spill. Marcelo responded that he would arrive in a few hours to address the issue and begin the cleanup process

GENERAL ALL SHORT SUMMARY

LEACHATE SPILL

The customer reported that a Waste Management trash truck was spilling trash along Morning Sun Lane. Joe visited the site in the Heritage Greens community to verify the complaint. During his visit, Joe observed that the Waste Management truck was discharging liquid and scattering trash on the street, particularly between addresses 1600 and 3100 Morning Sun Lane, in intervals of about 12 yards. Joe attempted to contact Marcello, the Waste Management claims and compliance officer, but received no response and left a voicemail requesting a callback.

RE INPECTION SUMMARY COMMENT

Joe performed a follow-up site inspection at 4705 Arboretum Circle to assess the coolant leak marks on the street. Joe noted that the marks were no longer visible. To ensure a thorough evaluation, Joe walked the entire length of the affected area and inspected both the street and adjacent sidewalks. No signs of coolant residue or staining were found during his examination. He also checked nearby storm drains to confirm that no coolant had entered the drainage system. In addition, Joe spoke with a few local residents who confirmed that they had not noticed any further issues since the initial cleanup. To provide additional assurance, Joe reviewed photos taken from the initial inspection and compared them with the current condition of the site. Based on this comparison, it was clear that the cleanup efforts were successful. He documented his findings with updated photos and notes, which will be included in the final report. Joe’s thorough review indicates that the issue has been fully resolved and no further action is required at this time.

RE INPECTION SUMMARY COMMENT

Joe conducted a follow-up site inspection at 4705 Arboretum Circle to assess the coolant leak marks on the street. Joe observed that the leak marks were no longer visible. Joe drive around the circle to found any coolant marks but nothing visible out there

LAWN DAMAGE

Joe received an email from customer service that a Waste Management truck had driven over a customer’s grass on Gold Coast Ct. After inspecting the damage and consulting with the claims and compliance officer, Marcelo Menejias who confirmed that the tire marks were not from a Waste Management vehicle. Joe then called the customer and left a voicemail stating that based on the evidence gathered it has showed that Waste Management is not responsible for the damage

DUMPSTERS OVERFLOW

Joe received an email from supervisor Natalie Pochmara, about the dumpster at Foxboro overflowing onto the ground. Joe visited the site to assess the situation and spoke directly with the manager, Joseph Cakin, who confirmed that the overflow was due to a new restaurant using their dumpster for trash disposal, increasing the load. Joe advised the manager to either speak with the restaurant about getting their own dumpster or increase the frequency of pickups to resolve the issue. The manager said he would inform the restaurant owner, Tom Polly Jr. Joe then contacted Daryl from WM to explain the situation, and Daryl stated he would monitor the situation and respond as needed.

ROUTE MANAHERS COMMENT

Daryl DeFrance, Route Manager for Waste Management, called and stated that the regular pickup day for Waste Management at Foxboro is on Wednesdays. However, due to Hurricane Milton, Waste Management missed last week’s collection, which likely caused the overflow. He confirmed that the trash was collected this Wednesday and assured that Waste Management will continue to monitor the situation and provide additional assistance if needed.

Daryl also mentioned that the missed collection was an isolated incident caused by the storm, and regular service will resume without further delays. He emphasized that they are committed to ensuring that any future disruptions are communicated to the property in advance. Waste Management will increase their monitoring efforts in the coming weeks to ensure that no further overflow occurs. If necessary, additional trucks can be dispatched for extra pickups. Daryl also reassured Joe that he would personally oversee the situation to prevent similar issues from recurring.

DRIVEWAY DAMAGE

Joe received an email from customer service informing him that Leon Jones, a customer, claimed that a Waste Management truck had damaged his driveway. Joe visited the site and knocked on the customer’s door, but there was no response. He then called Leon to ask if he had any evidence of the truck causing the damage. The customer replied that he had no evidence, except for visible tire marks. Joe observed several tire marks on the driveway but found it difficult to confirm if they were from a Waste Management truck. Joe then contacted Marcelo, the Waste Management claims and compliance officer, who said he would visit the site to investigate further.

UMBERTO REINSPECTION

Joe conducted a follow-up site inspection at 7800 Umberto Ct to assess the hydraulic leak marks on the street. Joe noted that the marks were still visible. To ensure a thorough evaluation, Joe walked the entire length of the affected area and inspected both the street and adjacent sidewalks. To provide additional assurance, Joe reviewed photos taken from the initial inspection and compared them with the current condition of the site. Based on this comparison, it was clear that the marks were still visible.

NO FURTHER ACTIONS REQUIRED

GENERAL EMAIL TO ROUTE MANAGERS

To: Route Managers; alopezm1@wm.com,afleites@wm.com,rnunezr@wm.com,rgoycoch@wm.com,spantin@wm.com,ddfranc@wm.com,cferna13@wm.com,emedal1@wm.com,mcarril4@wm.com

CC: Natalie

Subject: 990 Coconut Circle E Service Request 353664

Good Morning/Afternoon

Please HOC for Monday August 19, 2024. The customer stated trash truck placed her cart back down at a different location than where it was originally placed.

Can you please ask the driver the driver to place the cart back in the same location where he collected it?

Please HOC this address 990 Coconut Circle E, for the next two trash collections.

Please add before and after pictures

Thank you

To: Route Managers; alopezm1@wm.com,afleites@wm.com,rnunezr@wm.com,rgoycoch@wm.com,spantin@wm.com,ddfranc@wm.com,cferna13@wm.com,emedal1@wm.com,mcarril4@wm.com

CC: Natalie

Subject: 990 Coconut Circle E Service Request 353664

Good Morning/Afternoon

The customer addressed that waste management truck drivers were dumping liquid into a storm drain around 12:30 pm on 08/20/24

Can you please verify and found out what really happen at 4530 Botanical Place Cir

Please provide before and after pictures

Thank you

To: Routehas Managers; alopezm1@wm.com,afleites@wm.com,rnunezr@wm.com,rgoycoch@wm.com,spantin@wm.com,ddfranc@wm.com,cferna13@wm.com,emedal1@wm.com,mcarril4@wm.com

CC: Natalie/Jeremy

Subject: 990 Coconut Circle E-Service Request 353664

Good Morning/Afternoon

The customer advised that her trash has been getting missed for about a month

Please HOC this for the next two trash collections on Monday at 3034 Juniper Way starting Monday 26, 2024

Please provide before and after pictures

To: Roon Mondayute Managers; alopezm1@wm.com,afleites@wm.com,rnunezr@wm.com,rgoycoch@wm.com,spantin@wm.com,ddfranc@wm.com,cferna13@wm.com,emedal1@wm.com,mcarril4@wm.com

CC: Natalie

Subject: 990 Coconut Circle E-Service Request 353664

Good Morning/Afternoon

The customer advised that her trash has been getting missed for the past 3 Mondays

She has the trash cart out today Please go back for collection today and after pictures

In addition, please HOC this for the next two trash collection on Monday 26, 2024

Please provide before and after pictures

To: Route Managers; alopezm1@stated wm.com,afleites@wm.com,rnunezr@wm.com,rgoycoch@wm.com,spantin@wm.com,ddfranc@wm.com,cferna13@wm.com,emedal1@wm.com,mcarril4@wm.com

CC: Natalie

Subject: 990 Coconut Circle E-Service Request 353664

Good Morning/Afternoon

Please HOC for Monday 19 2024. The customer stated trash truck placed her cart back down at a different location than where it was originally placed

Can you please ask the drivers to place the cart back in the same location he collected it

Please HOC this address 990 Coconut Cir E for the next two trash collections

GENERAL PROPERTY DAMAGE REPORT

MAILBOX DAMAGE

At 3:45 p.m., Joe received a service request from customer Diana Fulham (239-77-4235) reporting that a Waste Management truck had struck her mailbox.

At 4:15 p.m., Joe called Diana and informed her that he would visit the following morning to assess the damage to the mailbox.

At 9:30 a.m., Joe visited the site and spoke with Diana, who explained that the Waste Management truck hit her mailbox while turning around in a cul-de-sac. Upon inspection, Joe noticed that the mailbox was leaning at an angle but did not observe any visible damage. He also noted there were no green or black paint marks, nor were there any tire marks on the ground to suggest the truck had been near the mailbox.

At 11:00 a.m., Joe requested GPS and video footage from the Waste Management truck route managers to verify the incident.

At 3:00 p.m., Joe received the GPS data and video evidence from the Waste Management trucks servicing the street. Based on the video, it appeared that one of the trucks had indeed hit the mailbox while reversing.

Joe then called Diana to inform her that, based on the evidence, Waste Management is responsible for the damage to her mailbox.

PROPERTY DAMAGE

Joe visited the site and confirmed the damage to the ……………………………………………

ENTRANCE GATE POLE

At 1:23 p.m., Joe received an email from Waste Management reporting that WM truck number 156732 had struck a pole at the entrance of Marshall Golf Course.

At 2:21 p.m., Joe arrived at the scene and observed that the entrance gate was damaged and tilted. He called WM claims and compliance investigator Marcelo to inform him of the incident, and Marcelo said he was on his way.

At 2:35 p.m., Marcelo arrived and repaired the gate, restoring it to proper working order.

At 3:01 p.m., Joe called Erin Hudson from Compass Rose Property Management and left a voicemail.

On June 12, 2024, at 11:45 a.m., Joe called Erin again and left a message stating that the repairs had been completed and asked if she had received the earlier message or email.

Corrective Action Response:

WM has taken responsibility for the damage and completed the necessary repairs.

MAILBOX DAMAGE

At 11:00 a.m., Investigator Joe received a service request from Waste Management stating that a customer, Bill Molly (239-272-222), reported that his washer was out for pickup along with his trash bin. He placed the trash about three feet from his mailbox and one foot away from the washer. Bill claimed that the trash truck hit his mailbox, which is now on the ground.

At 1:00 p.m., Joe visited the site and spoke with Bill, who mentioned that he did not witness the mailbox being hit by the Waste Management truck. He said he placed his trash cart near the mailbox at 8:00 a.m., and when he returned at 10:30 a.m., the mailbox was already on the ground. Joe observed the mailbox lying on the ground but found no damage consistent with a Waste Management truck—there were no green or black paint marks, tire tracks, or other evidence. It appeared that the mailbox had fallen previously and had been repaired. Joe requested GPS and video footage from Waste Management trucks from all route managers.

At 3:08 p.m., Joe received GPS data from Waste Management for the trucks that serviced the street. Based on the video footage, it was determined that the mailbox was already damaged before any trucks serviced the area.

At 3:34 p.m., Joe called Bill and left a voicemail, explaining that based on the evidence provided and his observations, Waste Management is not responsible for damaging the mailbox.

At 3:53 p.m., Joe forwarded the report to all route managers at Waste Management.

Corrective Action Response:

Waste Management is not at fault for the property damage.

GRASS DAMAGE

At 2:34 p.m., Investigator Joe received an email from WM reporting that a WM truck had driven over the grass on Everett Street.

At 2:49 p.m., Joe arrived at the location on Everett Street and observed WM truck number 314237 parked across from 6059 Everett Street. Joe saw WM manager Emilio speaking with the driver while taking pictures.

At 2:53 p.m., Joe had a brief conversation with Emilio, who explained that the driver had run over the grass while trying to make way for an oncoming vehicle.

At 3:08 p.m., Joe contacted Marcelo, the Claims and Compliance Officer, to inform him of the incident. Marcelo stated that he would visit the site to assess the damage, but would wait for the property owner’s decision.

At 4:12 p.m., Joe visited the customer’s house and spoke directly with Tammy that Waste Management should repair the damaged grass. However, she mentioned that the decision needed to be confirmed with her husband, David.

At 4:18 p.m., Joe called David, explained the incident, and David agreed that Waste Management should proceed with the repair.

LAWN DAMAGE

10/28/24

12:00 pm. Joe received an email from customer service reporting that a Waste Management truck drove over a customer’s grass on Goldcoast Ct.
3:00 pm. Joe called the customer and left a voicemail stating he would visit the following day to assess the situation.

10/29/24

9:00 am. Joe called the customer again to confirm he would be visiting in the afternoon to inspect the lawn. The customer confirmed she would be available.
2:30 pm. Joe arrived at the property on Goldcoast Ct. upon inspection; Joe observed tire marks on the grass from multiple vehicles. After closely examining the tracks, Joe noted that the pattern was inconsistent with Waste Management tire marks. Joe then spoke directly with the customer, explaining his observations and indicating that the marks were unlikely from a Waste Management truck.
4:30 pm. Joe called Marcelo, Waste Management’s claims and compliance officer, to report the situation and left a voicemail requesting a callback.

10/30/24

9:23 am. Marcelo returned Joe’s call, confirming that the tire marks were not from a Waste Management truck

4:50 pm Based on this assessment, Joe concluded that Waste Management was not responsible for the lawn damage.

10/31/24

9:00 am. Joe called Phillies Tennis, the customer who file the complaint, to inform her that based on the evidence gathered; Waste Management was not responsible for the damage to the mailbox.

DRIVEWAY DAMAGE

12:12 PM Joe received an email from customer service reporting that a customer claimed a Waste Management truck had damaged his driveway at 4701 15th Ave SW.

1:00 PM Joe arrived at the address, knocked on the customer’s door, but received no response.

1:30 PM Joe called the customer and asked if he had any proof that a Waste Management truck had backed onto the driveway and caused the damage. The customer said he had no evidence, only tire marks that suggested a vehicle had backed up onto the driveway.

1:37 PM Joe observed multiple tire marks on the driveway, but there was no clear indication that they were from a Waste Management truck.

1:45 PM Ricardo Goycochea one of the WM Route Managers, arrived at the location. After inspecting the driveway, he determined that the tire marks did not match those from a Waste Management vehicle.

2:00 PM Joe called Marcelo to inform him of the customer’s complaint. Marcelo stated he would wait for the report.

Based on the observations, it does not appear that Waste Management is responsible for the damage.

Bottom of Form

DUMPSTER DOOR

3:27 PM. Joe received an email from Supervisor Notley stating that a Waste Management truck had damaged the dumpster door at 457 Country Hollow Court.
3:50 PM. Joe arrived at the location and observed that the dumpster door had been ripped off the wall and was leaning against one of the dumpster’s walls. Upon closer inspection, Joe noticed that only the hinges had come off the wall; the door itself was not damaged.
4:00 PM. A resident of Country Hollow Commons, Mike Gusto (239-222-5266), approached Joe and explained that he had seen the Waste Management truck driver rip off the door. The driver was waiting in front of the dumpster for someone to arrive before leaving.
4:15 PM. Joe called Marcelo, the Claims and Compliance Officer, to report the damage at 457 Country Hollow Court. Marcelo immediately responded, saying he was on his way to the location.
4:18 PM. Marcelo arrived, assessed the damage, and noted that this particular dumpster door had been a recurring issue. He recommended that the door be repositioned to prevent further problems in the future.
4:30 PM. Joe called the property manager, Christine Nebraska, and left a voicemail requesting a callback.

October 17, 2024

10:00 AM. (Next Day) Christine Lebuziewski returned Joe’s call, stating that Waste Management should repair the door. Joe explained that Marcelo, the Claims and Compliance Officer, had recommended realigning the door to ensure long-term sustainability. Christine acknowledged the recommendation and agreed that it was acceptable.

MAILBOX DANAGE

1:30 p.m. Joe received an email reporting that a customer at 252 Countryside Drive, stating that a Waste Management truck had hit their mailbox.
3:00 p.m. Joe visited the location, knocked on the door, but received no answer. He then called the customer, who clarified she hadn’t seen the truck hit the mailbox. She recommended contacting her son, John, who lived in the house before the incident, for additional information.
3:15 p.m. Joe noted the mailbox was lying on the ground, with no visible green or yellow paint marks, tire marks, or other signs suggesting involvement by a Waste Management truck.
4:00 p.m. Joe attempted to reach Marcelo to report the complaint, leaving a voicemail after no response.

10/23/24

9:15 a.m. Marcelo returned the call, indicating that based on the available evidence, the mailbox appeared to have been damaged before any Waste Management truck serviced the area.

10/24/24

1:00 p.m. Joe called the customer again, leaving a voicemail to request that John be informed of his visit to discuss the incident.
1:30 p.m. Joe revisited the house and successfully spoke with John, who explained that around 6:00 a.m., he had taken both garbage and recycle carts out, placing one near the mailbox. When he returned later to pick up the carts, he found the mailbox already down.
3:00 p.m. Joe contacted Marcelo to request GPS and video footage from both the trash and recycle trucks that had serviced the area, leaving a voicemail.

10/25/24

9:00 a.m. Marcelo returned the call, providing photo evidence from one of the Waste Management trucks. This evidence showed that the mailbox was down before either truck entered Countryside Community on Monday, November 21, 2024, confirming that the damage occurred prior to Waste Management’s arrival.

10/28/24

9:00 a.m. Joe called Chris, the customer who filed the initial complaint, to inform her that based on the evidence gathered, Waste Management was not responsible for the damage to the mailbox.

Bottom of Form

MAILBOX ANTIGUA

3:37 PM Joe received an email from customer service reporting that customer Diane claimed a Waste Management (WM) truck had damaged her mailbox at 412 Antigua St.
4:16 PM Joe visited the customer’s house but due to time constraint Joe called Diane to inform her that he would visit her location the following morning to inspect the damage mailbox
September 24, 2024
10:35 AM Joe arrived at 412 Antigua St and spoke with Diane. She stated that the Waste Management truck had pushed her mailbox slightly back. However, upon inspection, it was difficult to detect any green or yellow paint marks, or tire tracks on the ground. According to Diane, this issue has been recurring due to the lack of space for trucks to turn around.
10:55 AM Joe contacted Marcelo, the Claims and Compliance Officer at Waste Management, to inform him of the mailbox complaint and sent a photo of the slightly shifted mailbox. Marcelo responded that he would be on his way to reposition the mailbox to its original location as a courtesy.

Response for Corrective Action:

WM would reposition the mailbox to its original location as a courtesy

GOLDCOAST LAWN DAMAGE

12:00 pm. Joe received an email from customer service reporting that a Waste Management truck drove over a customer’s grass on Goldcoast Ct.
3:00 pm. Joe called the customer and left a voicemail stating he would visit the following day to assess the situation.

10/29/24

9:00 am. Joe called the customer again to confirm he would be visiting in the afternoon to inspect the lawn. The customer confirmed she would be available.
2:30 pm. Joe arrived at the property on Goldcoast Ct. upon inspection; Joe observed tire marks on the grass from multiple vehicles. After closely examining the tracks, Joe noted that the pattern was inconsistent with Waste Management tire marks. Joe then spoke directly with the customer, explaining his observations and indicating that the marks were unlikely from a Waste Management truck.
4:30 pm. Joe called Marcelo, Waste Management’s claims and compliance officer, to report the situation and left a voicemail requesting a callback.

10/30/24

9:23 am. Marcelo returned Joe’s call, confirming that the tire marks were not from a Waste Management truck

4:50 pm Based on this assessment, Joe concluded that Waste Management was not responsible for the lawn damage.

10/31/24

9:00 am. Joe called Phillies Tennis, the customer who file the complaint, to inform her that based on the evidence gathered; Waste Management was not responsible for the damage to the mailbox.

GENERAL SPILL REPORT 1a

GENERAL SPILL

12:54 pm.Joe received an email from Customer Service stating that a customer, John More reported that a Waste Management truck had leaked hydraulic fluid on Luciana Way
1:30 pm.Joe arrived at Marshall Community and observed fluid leaks on Luciana Way,
2:30 pm.Joe called Marcelo Menejias, the Claims and Compliance Officer at Waste Management, but there was no response. Joe left a voicemail requesting a callback.
3:00 pm.After inspecting the area, Joe confirmed that the spilled liquid appeared to be hydraulic fluid.
3:05 pm.Joe drove through the community to check for additional leaks and found more on Redona Way and Kendari Terrace and the leak has no contact with soil or water.
3:15 pm.Joe visited the office and spoke with the property manager, Brysen Russell, who stated that landscaping workers had observed the Waste Management truck leaking hydraulic fluid in the community. The manager also provided a map marking the locations of the leaks on Santiago Circle, Luciana Lane, and Ocean Drive and confirmed that he had authorized Waste Management to proceed with the clean-up

Liquid Spilled

COMMUNITY SPILL

12:54 pm.Joe received an email from Customer Service stating that a property manager from the Artesia Community reported a Waste Management truck had leaked hydraulic fluid on three streets: Santiago Circle, Luciana Lane, and Ocean Drive.
1:30 pm.Joe arrived at Artesia Community and observed fluid leaks on Santiago Circle, Luciana Lane, and Ocean Drive.
2:30 pm.Joe called Marcelo Menejias, the Claims and Compliance Officer at Waste Management, but there was no response. Joe left a voicemail requesting a callback.
3:00 pm.After inspecting the area, Joe confirmed that the spilled liquid appeared to be hydraulic fluid.

3:05 pm. Joe drove through the community to check for additional leaks and found more on Redona Way and Kendari Terrace and noted that the coolant had not come into contact with water or soil.

3:15 pm.Joe visited the office and spoke with the property manager, Brysen Russell, who stated that landscaping workers had observed the Waste Management truck leaking hydraulic fluid in the community. The manager also provided a map marking the locations of the leaks on Santiago Circle, Luciana Lane, and Ocean Drive and confirmed that he had authorized Waste Management to proceed with the clean-up

PUBLIC STREET SPILL

9:10 a.m.: Joe received an email reporting that Waste Management truck number 311545 had leaked coolant fluid on Adkins Avenue.
9:35 a.m.: Joe arrived at Adkins Avenue and observed the Waste Management truck in front of 6066 Adkins Avenue. The driver, Jose Cabillas, was waiting. When approached, Jose stated that around 8:00 a.m. he noticed a coolant leak, immediately stopped, and informed Waste Management. A mechanic, William Alvarado, was sent and arrived around 8:30 a.m. He identified a leaking hose, replaced it, and completed the repairs by 9:15 a.m.
9:43 a.m.: Joe called Emilio Middle, the route manager for yard waste, but received no response.
9:45 a.m.: Joe called Marcelo, the claims and compliance officer, to report the coolant leak at 6066 Adkins Avenue. He also asked if it was okay to release the driver. Marcelo confirmed that the driver could be released and said he would visit the site later in the day.
9:47 a.m.: Joe released the driver to continue his route.
9:51 a.m.: Emilio returned the call, stating that he had informed Marcelo about the coolant leak. Joe updated Emilio that the driver had already been released.
10:15 a.m.: Joe drove around Adkins Avenue to check for any additional coolant leaks but found none. He noted that the coolant had not come into contact with water or soil.

HYDRAULIC FLUID SPILL

10:46 a.m., Gonzalez and Joe received an email from Waste Management stating that recycling truck number 105950 had leaked hydraulic fluid on Verona Walk Circle.

At 10:56 a.m., Gonzalez arrived at the location and observed the Waste Management recycling truck parked on the side of the street at the corner of Verona Walk Circle and 7800 Umberto Ct. Gonzalez spoke with the driver, Eastman, who stated that the truck did not leak hydraulic fluid while driving, but only after he parked to drink water. At that point, he noticed the truck wasn’t functioning properly, got out, and discovered a leak underneath. Gonzalez advised him to call a mechanic.

At 12:09 p.m., the driver called Gonzalez to report that Waste Management mechanic William Arvada had inspected the truck and determined the leak was coming from the main valve, which he was able to fix on site. Gonzalez informed the driver that he could resume his route.

HYDRAULIC LEAK

At 11:24 a.m., Investigator John received a notification from Christiana, a WM dispatcher, that truck number 202-257 had broken down on Prospect Avenue due to a hydraulic leak. John contacted WM compliance inspector Marcelo, who informed him he was on his way to the location and that the truck was near Carina Park.

At 11:39 a.m., John arrived at the scene and observed truck number 202-257 parked in the Carina Park parking lot, near the dumpster area. Spill control litter had already been spread over the affected area. WM front load manager Darrell, the driver Alvarez, and a mechanic were all present. Darrell explained that the issue was a hydraulic line running from the back to the front of the truck, which was leaking at the rear only when the driver applied the brakes. He also stated that the truck would need to be repaired at the shop.

By 11:45 a.m., the hose was no longer leaking, and a cloth was tied around it to prevent further leakage during the drive back to the shop. The truck was cleared to return to the shop.

John continued his investigation, backtracking the route to determine where the spill started. The spill appeared to have begun at 3868 Prospect Avenue and ended at 3405 Prospect Avenue. There was no contact with soil or stormwater drains, and approximately one gallon of hydraulic fluid had spilled on the ground.

COOLANT LEAK

At 8:49 a.m., Joe received an email from WM reporting that garbage truck number 105209 was leaking coolant at 8931 Shamrock Circle.

At 9:22 a.m., Joe arrived at the location and observed the WM truck parked in front of 8931 Shamrock Circle, as well as another WM truck parked in front of 31 Channel Circle, both leaking coolant. Joe contacted Angel, the trash route manager, to request GPS information for truck number 105209.

Joe then called Marcelo, WM’s claims and compliance officer, to inform him of the spill. Marcelo said he would arrive in two hours to clean it up.

At 9:30 a.m., mechanic William Alvarado arrived on-site, inspected the truck, and identified the leak as coming from the cap heater hose. He stated he would repair it on location.

At 10:00 a.m., Joe observed that the spill had not made contact with water or soil. Mechanic William Alvarado confirmed that the truck had leaked four gallons of coolant fluid and completed the repair.

At 10:22 a.m., Joe inspected the truck for any further leaks and cleared it to continue its route. After receiving the truck’s GPS data, Joe backtracked the spill and determined it started at 8609 Shamrock Circle and ended at 8931 Shamrock Circle.

At 2:30 p.m., Joe called the resort manager, who referred him to Michelle, the property manager of Mustang Island. Unable to reach her, Joe left a voicemail informing her of the spill in the community and that cleanup efforts were underway.

At 4:42 p.m., Joe forwarded the report to all route managers at WM and sent a copy to supervisor Nathan.

HOLLIDAY MANOR SPILL

12:00 p.m.
Joe received an email from customer service indicating that a customer, Shelby Douche, called to report Waste Management truck #363-760 leaking a bluish liquid onto the streets of Holiday Manor Community.

1:00 p.m.
Joe contacted Emilio Meadow, a Waste Management route manager, requesting the truck’s precise location. Emilio promptly replied, sharing the truck’s exact position at the end of Redwood Lane, along with GPS coordinates.

1:05 p.m.
Joe arrived at 213 Redwood Lane, where he located the truck. He spoke with the driver, Augustine Azaria, who explained that he had noticed liquid dripping from the truck’s tailgate when compressing garbage. To demonstrate, Augustine started the truck, compressed the garbage, and showed how the liquid dripped.

1:30 p.m.
After a thorough examination, Joe confirmed that the liquid appeared to be trash-related, released during garbage compression. Joe determined that it was indeed waste liquid and allowed the driver to continue to landfill to empty after coordinating with Emilio.

2:00 p.m.
Joe contacted Marcelo Medius, the Claims and Compliance Officer at Waste Management, to inform him of the liquid leak. Marcelo responded that he was en route to the location for inspection.

2:30 p.m.
Using the GPS coordinates provided by Emilio, Joe continued driving through the community to check for any further spills.

3:45 p.m.
A resident, identified as “My Dude” at 239-745-2393, stopped Joe and reported seeing the Waste Management truck leaking bluish liquid throughout the community earlier. The resident invited Joe onto a golf cart to show the locations along Palm Drive where he had observed the leaks. After evaluating this new leak, Joe observed that this liquid appeared to be hydraulic fluid, distinctly different from the previous garbage liquid.

4:15 p.m.
Joe documented hydraulic leaks observed on the following streets:

Palm Drive
Oaks Lane
Temple Lane
Willow Lane
Redwood Lane

Due to time constraints, Joe planned to continue the assessment the following day.

HERRITAGE GREENS SPILL

3:38 PM Joe received an email stating that a Waste Management truck was spilling trash along Morning Sun Lane.

4:30 PM Joe arrived at the scene on Morning Sun Lane and observed trash and liquid leaking from a Waste Management truck, leaving a trail of debris and liquid visible along the entire street, from 1600 to 2155 Morning Sun Lane.

4:37 PM Joe drove through the Heritage Greens community to check if other streets were affected. Upon turning onto Crestview Way, Joe noticed that the truck had also spilled trash and liquid along the street, from 1881 to 2108 Crestview Way, similar to what was seen on Morning Sun Lane.

4:41 PM Joe called Waste Management’s Claims and Compliance Officer, Marcelo, to inform him about the spill in Heritage Greens, but there was no response. Joe left a voicemail.

9/18/24

8:35 AM The next day, Joe returned Marcelo’s call to inform him about the spill in Heritage Greens. Marcelo confirmed that once the report was completed, he would head to the site to begin the cleanup process.

9:35 AM Joe returned to Heritage Greens to continue addressing the spill. Upon driving along Morning Sun Lane, he identified the specific locations where the trash and liquid had scattered. It appeared the trash was leaking from a hole in the truck, leaving a straight trail of liquid and trash at 12-yard intervals along the street.

10:30 AM Joe visited the Heritage Greens office to report the spill and inform them of Waste Management’s cleanup plan, but no one was present.

10:45 AM Joe called the Heritage Greens office at 239-326-6370 and spoke with Garrett, who mentioned that multiple property management companies handle the Heritage Greens development.

11:15 AM Joe and Garrett toured the community by golf cart to identify all the areas affected by the spill.

12:30 PM Joe called Darrill Management Group at 239-592-9115 and spoke with Casey George, informing her of the Waste Management truck spill. Joe assured her that Waste Management would handle the cleanup.

1:05 PM Joe contacted the customer who had originally reported the incident, explained the situation, and outlined the steps Waste Management was taking to clean up the spill.

2:45 PM Joe arrived in Golden Gate City to check the Waste Management truck that had spilled trash in Heritage Greens and verify whether any further spills had occurred. He confirmed that there were no additional spills in Golden Gate City.

3:35 PM Joe arrived in Victoria Park, where the truck had continued its collection route after leaving Heritage Greens. However, no spills were found in that area.

9/19/24

8:46 AM Joe called Angel to request the GPS for truck number 105198, which had spilled trash in the Heritage Greens community on Tuesday. Angel responded that he wasn’t in the office at the time but would send the GPS when he returned in the afternoon. He also suggested that the truck had been in several locations, including Quail Woods, Regions Park, and Crescent Lake community, before heading to Heritage Greens.

9:53 AM Joe arrived at Quail Woods community and drove down the streets called The Lane, but did not find any debris.

10:10 AM Joe visited Regions Park as suggested by Angel, observed no trash on the streets, and drove around the entire circle without finding anything.

10:30 AM Joe arrived at Crescent Lake community, drove around the circle, but found no debris.

11:00 AM Joe arrived at Victoria Park and found no debris at this location either. He spoke with a resident, Mark Collin, and asked if he had noticed any debris on the streets after the waste management truck passed on Tuesday. Mark confirmed that he had seen debris at various locations, and the mess was so severe that a street sweeper came twice to clean it up.

12:30 PM Joe arrived at Golden Gate City to continue tracking the waste management truck that spilled trash in Heritage Greens. At the this time found debris on 19^th Place SW, 44^th Terrance SW

2:00 PM Joe called Angel again to remind him about the GPS, and Angel sent it over.

3:30 PM Joe received a call back from a customer, Lynn Gizzi, to whom Joe had previously left a voicemail. Joe explained that arrangements were being made to clean up the community.

4:00 PM Supervisor Natalie suggested that Jeremy continue backtracking while the report was being prepared.

21 GROUPER DR

3:30 PM. Joe received an email reporting that a customer at 21 Grouper Drive had complained about a Waste Management truck leaving trash, including broken glass, on her driveway.
4:30 PM. Joe arrived at 21 Grouper Drive and observed a significant amount of trash leakage, including broken glass, plastic bags, and liquid, on the customer’s driveway. Joe apologized and assured the customer he would monitor the situation and ensure it was cleaned up. However, due to time constraints, Joe informed her he would return the following day to complete the process.
4:50 PM. Joe called Waste Management’s Claims and Compliance Officer, Marcelo Menejias, to report the spill at 21 Grouper Drive but there was no response and left a voicemail requesting a callback,

October 23, 2024

8:50 AM. Marcelo returned Joe’s call and stated that he would go to the site to inspect the spill.
9:45 AM. Joe returned to 21 Grouper Drive to continue the assessment and spoke with the customer. She mentioned that she was unable to leave her house because of the broken glass, fearing it would damage her tires.
10:00 AM. Joe went ahead to sweep the broken glass from the driveway to allow the customer to leave safely. Joe also explained the cleanup process and outlined the steps Waste Management would take to address the liquid stains on her driveway.
10:50 AM. Joe continued his inspection of Grouper Drive and discovered another spill at the end of the street. Joe proceeded to inspect other streets in the area, finding additional spills on Flounder Drive, and Piers A, B, C, D, E, and J.
2:30 PM. Joe continued inspecting other streets for additional spills.