PUBLIC UTILITIES

ADMINISTRATOR CRITICAL INFORMATION REPORT

 

Date: 09/27/24

 

Specifics of Event:

• 12:12 PM Joe received an email from customer service reporting that a customer Leon Jones claimed a Waste Management truck had damaged his driveway at 4301 11th Ave SW.
  
  
• 1:00 PM Joe arrived at the address, knocked on the customer’s door, but received no response.
  
  
• 1:30 PM Joe called the customer and asked if he had any proof that a Waste Management truck had backed onto the driveway and caused the damage. The customer said he had no evidence, only tire marks that suggested a vehicle had backed up onto the driveway.
  
  
• 1:37 PM Joe observed multiple tire marks on the driveway, but there was no clear indication that they were from a Waste Management truck.
  
  
• 1:45 PM Richards Goycoth WM Recycle Route Manager arrived at the location. After inspecting the driveway, he determined that the tire marks did not match those from a Waste Management vehicle.
  
  
• 2:00 PM Joe called Marshall to inform him of the customer’s complaint. Marcelo stated he would wait for the report.
  
  
• 3:45 PM Joe emailed the report to Supervisor John Mark for review and she replied that Marshall needs to access the damage before the final report
  
  
• 4:20PM Joe called Marshall to go and examine the damage and he replied that he is in his way to evaluate the damage.
  
  
• September 30, 2024
  
  
• 9:30 AM Joe called Marshall to verify what was his assessment he confirm that the tire marks are indeed WM tire marks

 

 

 

 

PUBLIC UTILITIES

ADMINISTRATOR CRITICAL INFORMATION REPORT

 

9/17/24

3:38 p.m. – An email was received by Joe from a resident, reporting that a Waste Management truck was spilling trash and liquid along Morning Sun Lane.

4:30 p.m. – Joe arrived at Morning Sun Lane and observed significant leakage of trash and liquid from a Waste Management truck. The spill extended along the entire street, from 1600 to 2155 Morning Sun Lane. The leaked material created a visible trail of trash and liquid.

4:37 p.m. – Joe conducted a broader survey of the Heritage Greens community to determine if additional streets were affected. Upon inspecting Crestview Way, it was noted that the same truck had spilled trash and liquid from 1881 to 2108 Crestview Way, similar to the condition on Morning Sun Lane.

4:41 p.m. – Joe contacted Marcelo, the Claims and Compliance Officer for Waste Management, to report the spill affecting the Heritage Greens community. There was no response, so a voicemail was left detailing the incident.

 

9/18/24

8:35 a.m. (next day) – Joe returned Marcelo’s call, providing an update on the spill within the Heritage Greens community. Marcelo confirmed that upon receipt of the formal report, he would initiate a site visit and commence the cleanup process.

9:35 a.m. – Joe arrived at the Heritage Greens community to continue the assessment of the spill. Further inspection of Morning Sun Lane revealed that the trash and liquid appeared to have originated from a hole in the Waste Management truck, leaving a consistent linear trail with trash deposits approximately every 12 yards.

10:30 a.m. – Joe visited the Heritage Greens community office to report the incident and inform the property management of Waste Management’s cleanup plan. However, no personnel were present at the office at that time.

10:45 a.m. – Joe called the Heritage Greens office at 239-777-2424 and spoke with Garrett, who informed him that multiple property management companies were responsible for the development. Garrett confirmed he would assist in addressing the issue.

11:15 a.m. – Joe and Garrett conducted a site survey via golf cart, identifying all areas impacted by the trash and liquid spill within the Heritage Greens community.

12:30 p.m. – Joe contacted Darrell Management Group at 239-456-2727 and spoke directly with Casey George. He informed her of the incident and confirmed that Waste Management would be responsible for the cleanup efforts.

1:05 p.m. – Joe contacted the resident who initially reported the incident. He provided an update on the status of the cleanup efforts and explained Waste Management’s plan for addressing the spill.

 

Additional Monitoring:

2:45 p.m. – Joe arrived at Golden Gate City to follow up on the Waste Management truck involved in the spill. No further trash or liquid was found at that moment in Golden Gate City or in any of the areas indicated by the truck’s GPS.

3:35 p.m. – Joe arrived at the Victoria Park community, where the Waste Management truck had conducted collections after leaving Heritage Greens. No additional spills or issues were identified at this location.

 

9/19/24

8:46 a.m.: Joe contacted Angel to request the GPS location data for truck 105198, which had spilled trash in the Heritage Greens community. Angel informed Joe that he was not in the office at the time but would provide the GPS details in the afternoon. Angel also indicated that the truck had likely been in several areas prior to Heritage Greens, including Quail Woods, Regions Park, and Crescent Lake Community.

9:53 a.m.: Joe arrived at Quail Woods Community and conducted a search of the streets known as The Lane. No debris was observed at this location.

10:10 a.m.: Joe proceeded to Regions Park, as per Angel’s suggestion. After a thorough inspection of the area, no trash or debris was found on the streets or in the surrounding circle.

10:30 a.m.: Joe arrived at Crescent Lake Community and performed a visual inspection, driving around the circle. No debris was discovered at this site.

11:00 a.m.: Joe arrived at Victoria Park for further investigation. No debris was observed. Joe spoke with a resident, Mark Collin, who confirmed that on Tuesday, following the waste management truck’s route, there were six distinct locations with visible debris across the neighborhood. The mess was substantial enough that a street sweeper had to clean the area twice.

12:30 p.m.: Joe continued his investigation at Golden Gate City, backtracking the route of the waste management truck suspected of spilling trash and liquid waste in Heritage Greens Community.

2:00 p.m.: Joe followed up with Angel regarding the GPS information. Angel sent the requested GPS data.

3:30 p.m.: Joe received a return call from customer Lee Gizzy, whom he had previously contacted. Joe informed Lee that arrangements were being made to clean up the affected areas in the Heritage Greens community.

4:00 p.m.: Jeremy continue backtracking the truck’s route while the incident report was being finalized as per supervisor instructions.

 

 

 

PUBLIC UTILITIES

ADMINISTRATOR CRITICAL INFORMATION REPORT

 

Date:  8/19/24

 

Specifics of Event: 

 

• 11:00 am Investigator Gonzalez received a service request from Waste Management (WM) stating that the customer Bill Mueller at 239-732-7393 stated that he had a washer out for pick up and his trash bin. He had the trash next to the washer. He had the trash about three feet away from the mailbox and a foot away from the washer. Customer states that the trash truck hit his mailbox and it is now on the ground.
• 1:00 pm Gonzalez made a site visit and spoke with Bill who stated that he did not see the mailbox getting hit by a WM truck, but he stated that he put his trash cart next to it at 8 am and when he came back at 10:30 am the mailbox it was already down on the floor. Gonzalez observed the mailbox on the floor but did not see any damage consistent with WM trucks no green or black paint on the mailbox or any tire marks and looked like it had fallen before, and they tried to repair it. Gonzalez requested GPS and video proof from the WM trucks from all route managers.
• 3:08 pm Gonzalez received all WM trucks’ GPS that serviced that street and based on the video proof of the trucks it appears that the mailbox was already damaged before any truck serviced his house.
• 3:34 pm Gonzalez called Bill and left him a voicemail advising him that based on the evidence that WM has provided and based on observations we have concluded that WM is not responsible for damaging his mailbox.
• 3:53 pm Gonzalez forwarded the report to all route managers at WM.

 

 

 

 

PUBLIC UTILITIES

ADMINISTRATOR CRITICAL INFORMATION REPORT

Date:  8/29/24

 

Specifics of Event: 

• 2:34 PM  Joe  received an email from Waste Management stating that one of their trucks had driven over the grass on Everett Street.

• 2:49 PM  Joe  arrived at the location on Everett Street and observed WM truck number 314237 parked across from 6059 Everett Street. Joe saw WM manager Emilio speaking with the driver while taking pictures.

• 2:53 PM  Joe  briefly discussed the incident with Emilio, who explained that the driver had been trying to make room for an oncoming vehicle and, in doing so, moved closer to the edge of the street, causing the truck to run over the grass.

• 2:59 PM  Joe  observed that the Waste Management truck’s tire had damaged the grass along the edge, covering about 14 yards in length and 1 yard in width.

• 3:08 PM  Joe  called Marcelo, the Waste Management claim and compliance officer, to inform him of the situation. Marcelo stated that he would be on his way to inspect the damage but mentioned that any action would depend on the property owner’s decision.

• 3:30 PM  Joe walked around Everett Street to check for additional damage but found none.

• 4:10 PM  Joe  visited the homeowner at 6059 Everett Street to explain the situation. He informed the homeowner, Tammy, that the Waste Management truck had damaged the edge of the grass and that the claim and compliance officer of Waste Management was on his way to assess the damage and begin the repair process. Tommy agreed but mentioned that her husband, David Minton, would need to confirm before proceeding.

• 4:18 PM  Joe  called Tammy’s husband, David Minton, and explained the incident. Joe informed David that the Waste Management claim and compliance officer was on his way to assess the damage and start the repair process, which David acknowledged.

• Response for Corrective Action:

 

 

 

 

 

 

PLAIN REPORT 6059 EVERETT ST

2:34 PM  Joe  received an email from Waste Management stating that one of their trucks had driven over the grass on Everett Street.

2:49 PM  Joe  arrived at the location on Everett Street and observed WM truck number 314237 parked across from 6059 Everett Street. Joe saw WM manager Emilio speaking with the driver while taking pictures.

2:53 PM  Joe  briefly discussed the incident with Emilio, who explained that the driver had been trying to make room for an oncoming vehicle and, in doing so, moved closer to the edge of the street, causing the truck to run over the grass.

2:59 PM  Joe  observed that the Waste Management truck’s tire had damaged the grass along the edge, covering about 14 yards in length and 1 yard in width.

3:08 PM  Joe  called Marcelo, the Waste Management claim and compliance officer, to inform him of the situation. Marcelo stated that he would be on his way to inspect the damage but mentioned that any action would depend on the property owner’s decision.

3:30 PM  Joe  walked around Everett Street to check for additional damage but found none.

4:10 PM  Joe  visited the homeowner at 6059 Everett Street to explain the situation. He informed the homeowner, Tammy, that the Waste Management truck had damaged the edge of the grass and that the claim and compliance officer of Waste Management was on his way to assess the damage and begin the repair process. Tommy agreed but mentioned that her husband, David Minton, would need to confirm before proceeding.

4:18 PM  Joe called Tammy’s husband, David Minton, and explained the incident. Joe informed David that the Waste Management claim and compliance officer was on his way to assess the damage and start the repair process, which David acknowledged.

 

 

 

 

PUBLIC UTILITIES

ADMINISTRATOR CRITICAL INFORMATION REPORT

 

Date:  8/29/24

 

Specifics of Event: 

 

• 10:46 am Gonzalez and Joe received an email from Waste Management (WM) stating that recycling truck number 105950 leaked hydraulic fluid on Verona Walk Circle and Umberto Ct.

 

• 10:56 am Gonzalez arrived at the location and observed the WM recycle truck parked on the side of the street on Verona Walk Circle on the corner of 7800 Umberto Ct. Gonzalez spoke with the driver Yoesland Camejo WM driver and he stated that he did not leak on any street only when he packed to drink some water did he notice that the truck was not working right and got down to inspect and noticed a small drops of hydraulic fluid started to drip on the ground. Gonzalez advised him to give him a call back when the mechanic got there.

 

 

• 12:09 pm Gonzalez received a call from Yoesland advising that WM Mechanic , William Alvarado inspected the truck and concluded that the leak was coming from the main valve and was able to fix it on site. Gonzalez advised him that he could continue his route. Gonzalez received the truck GPS

 

 

• 3:30 pm Gonzalez and Joe on location inspected the affected area and concluded that he only leaked on the corner of 7800 Umberto CT on Verona Walk Circle and approximately a cup of fluid was spilled. Gonzalez observed that the spilled did not make contact with water or soil. Gonzales call Marcelo Menejias, WM Claim and Compliance, to make him aware of the spills and to request a cleanup as soon as possible he stated that he could go today for the clean up

 

 

• 4:00 pm Gonzalez and Joe went to talk to the secretary of the General Manager of Verona Walk Property, and she provided us with the contact information of the General Manager, Shannon Roughgarden, 239-774-0026 Gonzalez also left her a  message advising of the spills and that we are working on cleaning it up

 

 

 

PUBLIC UTILITIES

ADMINISTRATOR CRITICAL INFORMATION REPORT

 

Date:  8/29/24

 

Specifics of Event: 

 

• 10:46 am Gonzalez and Joe received an email from Waste Management (WM) stating that recycling truck number 105950 leaked hydraulic fluid on Verona Walk Circle and Umberto Ct.

 

• 10:56 am Gonzalez arrived at the location and observed the WM recycle truck parked on the side of the street on Verona Walk Circle on the corner of 7800 Umberto Ct. Gonzalez spoke with the driver Yoesland Camejo WM driver and he stated that he did not leak on any street only when he packed to drink some water did he notice that the truck was not working right and got down to inspect and noticed a small drops of hydraulic fluid started to drip on the ground. Gonzalez advised him to give him a call back when the mechanic got there.

 

 

• 12:09 pm Gonzalez received a call from Yoesland advising that WM Mechanic , William Alvarado inspected the truck and concluded that the leak was coming from the main valve and was able to fix it on site. Gonzalez advised him that he could continue his route. Gonzalez received the truck GPS

 

 

• 3:30 pm Gonzalez and Joe on location inspected the affected area and concluded that he only leaked on the corner of 7800 Umberto CT on Verona Walk Circle and approximately a cup of fluid was spilled. Gonzalez observed that the spilled did not make contact with water or soil. Gonzales call Marcelo Menejias, WM Claim and Compliance, to make him aware of the spills and to request a cleanup as soon as possible he stated that he could go today for the clean up

 

 

• 4:00 pm Gonzalez and Joe went to talk to the secretary of the General Manager of Verona Walk Property, and she provided us with the contact information of the General Manager, Shannon Roughgarden, 239-774-0026 Gonzalez also left her a  message advising of the spills and that we are working on cleaning it up

 

 

 

08/30/24

10:49 am Joe forwarded the report to all route managers at WM and forwarded the report to Supervisor to Natalie Pochmara

 

 

PUBLIC UTILITIES

ADMINISTRATOR CRITICAL INFORMATION REPORT

 

Date:  8/29/24

 

Specifics of Event: 

At 11:24 a.m., Investigator John received a notification from Christiana, a WM dispatcher, that truck number 202-257 had broken down on Prospect Avenue due to a hydraulic leak. John contacted WM compliance inspector Marcelo, who informed him he was on his way to the location and that the truck was near Carina Park.

 

At 11:39 a.m., John arrived at the scene and observed truck number 202-257 parked in the Carina Park parking lot, near the dumpster area. Spill control litter had already been spread over the affected area. WM front load manager Darrell, the driver Alvarez, and a mechanic were all present. Darrell explained that the issue was a hydraulic line running from the back to the front of the truck, which was leaking at the rear only when the driver applied the brakes. He also stated that the truck would need to be repaired at the shop.

 

By 11:45 a.m., the hose was no longer leaking, and a cloth was tied around it to prevent further leakage during the drive back to the shop. The truck was cleared to return to the shop.

 

John continued his investigation, backtracking the route to determine where the spill started. The spill appeared to have begun at 3868 Prospect Avenue and ended at 3405 Prospect Avenue. There was no contact with soil or stormwater drains, and approximately one gallon of hydraulic fluid had spilled on the ground.

 PUBLIC UTILITIES

ADMINISTRATOR CRITICAL INFORMATION REPORT

 

Date:  8/29/24

 

Specifics of Event: 

At 8:49 a.m., Joe received an email from WM reporting that garbage truck number 105209 was leaking coolant at 8931 Shamrock Circle.

 

At 9:22 a.m., Joe arrived at the location and observed the WM truck parked in front of 8931 Shamrock Circle, as well as another WM truck parked in front of 31 Channel Circle, both leaking coolant. Joe contacted Angel, the trash route manager, to request GPS information for truck number 105209.

 

Joe then called Marcelo, WM’s claims and compliance officer, to inform him of the spill. Marcelo said he would arrive in two hours to clean it up.

 

At 9:30 a.m., mechanic William Alvarado arrived on-site, inspected the truck, and identified the leak as coming from the cap heater hose. He stated he would repair it on location.

 

At 10:00 a.m., Joe observed that the spill had not made contact with water or soil. Mechanic William Alvarado confirmed that the truck had leaked four gallons of coolant fluid and completed the repair.

 

At 10:22 a.m., Joe inspected the truck for any further leaks and cleared it to continue its route. After receiving the truck’s GPS data, Joe backtracked the spill and determined it started at 8609 Shamrock Circle and ended at 8931 Shamrock Circle.

 

At 2:30 p.m., Joe called the resort manager, who referred him to Michelle, the property manager of Mustang Island. Unable to reach her, Joe left a voicemail informing her of the spill in the community and that cleanup efforts were underway.

 

At 4:42 p.m., Joe forwarded the report to all route managers at WM and sent a copy to supervisor Nathan.

 

 

 

PUBLIC UTILITIES

ADMINISTRATOR CRITICAL INFORMATION REPORT

 

Date:  8/29/24

 

Specifics of Event: 

At 1:23 p.m., Joe received an email from Waste Management reporting that WM truck number 156732 had struck a pole at the entrance of Marshall Golf Course.

 

At 2:21 p.m., Joe arrived at the scene and observed that the entrance gate was damaged and tilted. He called WM claims and compliance investigator Marcelo to inform him of the incident, and Marcelo said he was on his way.

 

At 2:35 p.m., Marcelo arrived and repaired the gate, restoring it to proper working order.

 

At 3:01 p.m., Joe called Erin Hudson from Compass Rose Property Management and left a voicemail.

 

On June 12, 2024, at 11:45 a.m., Joe called Erin again and left a message stating that the repairs had been completed and asked if she had received the earlier message or email.

 

Corrective Action Response:

WM has taken responsibility for the damage and completed the necessary repairs.

 

 

 

PUBLIC UTILITIES

ADMINISTRATOR CRITICAL INFORMATION REPORT

 

Date:  8/29/24

 

Specifics of Event: 

At 11:00 a.m., Investigator Joe received a service request from Waste Management stating that a customer, Bill Molly (239-272-222), reported that his washer was out for pickup along with his trash bin. He placed the trash about three feet from his mailbox and one foot away from the washer. Bill claimed that the trash truck hit his mailbox, which is now on the ground.

 

At 1:00 p.m., Joe visited the site and spoke with Bill, who mentioned that he did not witness the mailbox being hit by the Waste Management truck. He said he placed his trash cart near the mailbox at 8:00 a.m., and when he returned at 10:30 a.m., the mailbox was already on the ground. Joe observed the mailbox lying on the ground but found no damage consistent with a Waste Management truck—there were no green or black paint marks, tire tracks, or other evidence. It appeared that the mailbox had fallen previously and had been repaired. Joe requested GPS and video footage from Waste Management trucks from all route managers.

 

At 3:08 p.m., Joe received GPS data from Waste Management for the trucks that serviced the street. Based on the video footage, it was determined that the mailbox was already damaged before any trucks serviced the area.

 

At 3:34 p.m., Joe called Bill and left a voicemail, explaining that based on the evidence provided and his observations, Waste Management is not responsible for damaging the mailbox.

 

At 3:53 p.m., Joe forwarded the report to all route managers at Waste Management.

 

Corrective Action Response:

Waste Management is not at fault for the property damage.