SR COMPLAIN EMAILS

SERVICE REQUEST EMAIL TO WASTE MANAGEMENT

 

To: Route Managers; alopezm1@wm.com,afleites@wm.com,rnunezr@wm.com,rgoycoch@wm.com,spantin@wm.com,ddfranc@wm.com,cferna13@wm.com,emedal1@wm.com,mcarril4@wm.com

 

CC: Natalie/Jeremy

 

Subject: 990 Coconut Circle E Service Request 353664

 

 

 

Good Morning/Afternoon

 

 

Please HOC for Monday August 19, 2024. The customer stated trash truck placed her cart back down at a different location than where it was originally placed.

Can you please ask the driver the driver to place the cart back in the same location where he collected it?

Please HOC this address 990 Coconut Circle E, for the next two trash collections.

Please add before and after pictures

 

 

Thank you

 

 

 

 

 

 

 

 

To: Route Managers; alopezm1@wm.com,afleites@wm.com,rnunezr@wm.com,rgoycoch@wm.com,spantin@wm.com,ddfranc@wm.com,cferna13@wm.com,emedal1@wm.com,mcarril4@wm.com

 

CC: Natalie/Jeremy

 

Subject: 990 Coconut Circle E Service Request 353664

 

 

 

Good Morning/Afternoon

 

 

The customer addressed that waste management truck drivers were dumping liquid into a storm drain around 12:30 pm on 08/20/24

Can you please verify and found out what really happen at 4530 Botanical Place Cir

Please provide before and after pictures

Thank you

 

 

 

 

 

 

 

 

 

 

 

 

To: Routehas Managers; alopezm1@wm.com,afleites@wm.com,rnunezr@wm.com,rgoycoch@wm.com,spantin@wm.com,ddfranc@wm.com,cferna13@wm.com,emedal1@wm.com,mcarril4@wm.com

 

CC: Natalie/Jeremy

 

Subject: 990 Coconut Circle E-Service Request 353664

 

 

 

Good Morning/Afternoon

 

The customer advised that her trash has been getting missed for about a month

Please HOC this for the next two trash collections on Monday at 3034 Juniper Way starting Monday 26, 2024

Please provide before and after pictures

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

To: Roon Mondayute Managers; alopezm1@wm.com,afleites@wm.com,rnunezr@wm.com,rgoycoch@wm.com,spantin@wm.com,ddfranc@wm.com,cferna13@wm.com,emedal1@wm.com,mcarril4@wm.com

 

CC: Natalie/Jeremy

 

Subject: 990 Coconut Circle E-Service Request 353664

 

 

 

Good Morning/Afternoon

 

The customer advised that her trash has been getting missed for the past 3 Mondays

She has the trash cart out today Please go back for collection today and after pictures

In addition, please HOC this for the next two trash collection on Monday 26, 2024

Please provide before and after pictures

 

 

 

 

 

 

 

 

 

 

 

 

 

 

To: Route Managers; alopezm1@stated wm.com,afleites@wm.com,rnunezr@wm.com,rgoycoch@wm.com,spantin@wm.com,ddfranc@wm.com,cferna13@wm.com,emedal1@wm.com,mcarril4@wm.com

 

CC: Natalie/Jeremy

 

Subject: 990 Coconut Circle E-Service Request 353664

 

 

 

Good Morning/Afternoon

 

Please HOC for Monday 19 2024. The customer stated trash truck placed her cart back down at a different location than where it was originally placed

Can you please ask the drivers to place the cart back in the same location  he collected it

Please HOC this address 990 Coconut Cir E for the  next two trash collections